Service Locations

M Global Support Coverage Locations

Is there service coverage in my area?

The short answer is — probably!

We can provide service in most locations across the United States and Canada, as well as in Mexico City and Guadalajara. SLA options may vary by location so contact us to quickly find the service options in your area.

See worldwide list.

Steve shares more details on service coverage options.

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Video Transcript

So, a lot of people are wondering - Can we support your area?

And the easiest way to answer that is: If you're in or near any major city in the US or in Canada, the answer is yes.

We have field engineering resources available if we need to schedule for somebody to come on site to handle any on-site repairs, and we also have stocking facilities available if we need to stock any parts locally for a 7x24 or any of our customized contracts.

Now that being said, for the bulk of our customers where we're stocking parts, we're actually putting parts inventories at their facilities, and that really helps just to speed up the time to repair, especially for the common failures like drives, power supplies, SFPs, memory, DIMMs, those sort of things.

And, if you're in any area that is a little bit more remote, we definitely want to talk with you about what you have there, what type of support you're looking for.

And during the quoting process we'll outline if there are going to be any expected delays for on-site scheduling or parts deliveries, or if service will be uninterrupted - just like any support contract we have in any of the major cities.

So, go to our website, fill out a form, give us a call, pop in the chat.

If you have any questions, just reach out to us. We'd love to hear from you.

Thanks a lot.

Learn more about the available service options at your location.

US, Canada & Mexico Coverage

United States

We are able to provide service in most locations across the US:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Canada

Major metro areas and some various other locations

Mexico

Mexico City, Guadalajara and various other locations

M Global Service Options

Major Metro Areas

Most major metro areas across US and Canada will have access to all of our SLA options. Onsite support, local stocking, and onsite response times tied to SLAs are not a problem.

Remote Locations

If your location is more remote, we can usually still offer support options. We review each situation on a case by case basis to go over what options are possible. Onsite support might be available, but there may be scheduling or turnaround constraints. It's important to us that we be transparent about timing and capabilities so we can set expectations according to what is possible to deliver. We usually are able to come up with a support solution with the necessary SLA requirements.

Worldwide M Global + Partner

Our commitment to excellent service extends everywhere we provide support. Unlike many providers that “hand-off” tickets when working with partners, at M Global, our helpdesk maintains control of all activities, managing our partners and validating their troubleshooting steps. We follow each service ticket through to its resolution ensuring our clients receive the high standard of service they come to expect. It’s those little details that make the customer experience with M Global really stand out.

*Global locations are subject to change. Reach out to verify if support is available in your area.

ASIA PAC

Australia, New Zealand, Japan, South Korea, Thailand, Malaysia, Indonesia, Papua New Guinea, Philippines, China, Singapore, India, Taiwan, and Hong Kong

EMEA

Europe: Ireland, UK, Norway, Sweden, Finland, Holland, Belgium, Germany, Poland, Czech Republic, Austria, Hungary, Switzerland, France, Italy, Spain, and Portugal

Middle East: Egypt, Turkey, Iraq, Saudi Arabia, Yemen, and Oman

Africa: Morocco, Algeria, Tunisia, Libya, Sudan, Senegal, Liberia, Nigeria, Kenya, Angola, Namibia, Botswana, South Africa, Zimbabwe, Mozambique, and Madagascar