Field Engineer Resources At The Ready
Need a hand with IT stuff? No worries — we got you.
No matter what the size of your data center, an extra pair of hands (or 2) on your technical support team is always welcome.
As part of M Global's Smart Hands support services, our field technicians can take care of all sorts of data center tasks—everything from maintenance to replacing parts and resolving other issues all with the guidance of M Global's experienced help desk.
MGS Smart Hands Support & IT Services
Our Smart Hands services include various IT tasks including:
- Rack and Stack
- Hardware Replacement
- ITAD
- Business Hours & After Hours Support
- System & Parts Purchases & Installation
Benefits of Smart Hands Engineering Services
Save Time & Money
Who doesn't want to save both of those precious commodities?
Why not fill critical gaps in your personnel resources without breaking the bank? We can work with your budget and needs to find the perfect solution.
Engineers On Point
Unlike other field engineer services, our Smart Hands support always comes with a built-in case manager. Our team of field engineers always has guidance and oversight from the M Global help desk.
If familiarity is important to you, we can also make a shortlist of field engineers who will return to your center. This can help with logistical issues, access, and more. Ask us for more details when we set up your services.
Free Up Staff Resources
When valuable IT staff resources are pulled in a million directions, it can make all the difference to get help with the stuff you either don't have time or don't want to deal with.
Flexibility
Choose the solution that works for you—you can choose mixed SLAs within various types of contracts (parts only, Smart Hands, or complete TPM) and/or T&M services for other assets.
M Global Services Smart Hands Onsite Support
We love creating IT solutions for our clients so whether you need a hand (or 2), want additional hardware support, parts sourcing, or other IT services, we've got you covered.
Just like you can expect superior service with our hardware support offerings, we bring that same dedication and commitment to our MGS field engineer IT services.
Give us a call or fill out a form to find out more about how M Global's Smart Hands services can help you.
Need onsite support? Let's chat!
What is Smart Hands Support?
Smart Hands service provides onsite field engineering services to assist in all kinds of data center activities. This allows your experienced staff to focus their valuable time on more important projects, and our onsite engineers can take care of tasks such as replacing drives and performing routine maintenance.
If your IT resources are limited and you need help with more complicated issues, our onsite field technicians have the support and guidance of our experienced help desk and SMEs.
So whether you have robust technical resources or just need more help, Smart Hands services can benefit your data center. This is part of the M Global support offerings and gives our clients access to an end-to-end solution regardless of their warranty provider.
And if you need help sourcing parts such as memory, disk drives, or SSDs, we can help with that too!
Expert Field Engineers & Support
The superior service our clients have come to expect throughout other areas of our support continues in our field engineering work. Each one of our engineers has gone through careful character and technical qualification screenings so you can be confident in the dependability and expertise of our field engineers.
Engineering Services for Colocation Data Centers
Smart Hands services with M Global can free up your in-house resources to get on with what they need to be doing. Our trained technicians can handle a variety of issues and assignments all under the watchful eye of our helpdesk engineers.
These services include things like rack and stack, management of colocation equipment, installations, and more. Parts can also be stored in one of our convenient stocking locations while all the storage and delivery details are handled on our end.
