Smart Hands - Onsite Field Engineer Services

No matter what the size of your data center, an extra pair of hands (or 2) on your technical support team is always welcome. As part of M Global's Smart Hands support services, our field technicians can take care of all sorts of data center tasks—everything from maintenance to replacing parts and resolving other issues all with the guidance of M Global's experienced help desk.

Smart Hands Support & IT Services

  • Rack and Stack
  • Hardware Replacement
  • Inventory Management & Replacement
  • RMA- Return Material Authorization
  • ITAD
  • Reverse Logistics
  • Defective Hardware & Media Retention

Need field engineers? We got you!

What is Smart Hands Support?

Smart Hands service provides onsite field engineering services to assist in all kinds of data center activities. This allows your experienced staff to focus their valuable time on more important projects, and our onsite engineers can take care of tasks such as replacing drives and performing routine maintenance.

If your IT resources are limited and you need help with more complicated issues, our onsite field technicians have the support and guidance of our experienced help desk and SMEs.

So whether you have robust technical resources or just need more help, Smart Hands services can benefit your data center. This is part of the M Global support offerings and gives our clients access to an end-to-end solution regardless of their warranty provider. And if you need help sourcing parts such as memory, disk drives, or SSDs, we can help with that too!

Expert Field Engineers & Support

The superior service our clients have come to expect throughout other areas of our support continues in our field engineering work. Each one of our engineers has gone through careful character and technical qualification screenings so you can be confident in the dependability and expertise of our field engineers.

Engineering Services for Colocation Data Centers

Smart Hands services with M Global can free up your in-house resources to get on with what they need to be doing. Our trained technicians can handle a variety of issues and assignments all under the watchful eye of our helpdesk engineers. These services include things like rack and stack, management of colocation equipment, installations, and more. Parts can also be stored in one of our convenient stocking locations while all the storage and delivery details are handled on our end.

Key Benefits of Smart Hand Engineering Services

Free Up Resources

Why use up valuable staff resources when you can outsource to trained professionals?

Save Time & Money

Fill critical gaps in your personnel resources without breaking the bank.

Blended Support

Take advantage of both our Smart Hands and Logistics for a complete solution.


Choose the solution that works for you—mixed SLAs within a contract and T&M services for other assets.

Dedicated Engineers

Rest easy knowing that we've got expert helpdesk engineers and field technicians on the job.


Get the most from your existing assets with responsible and safe asset disposition.

Learn About M Global Services - Managing IT with Smart Hands

Our Smart Hands services can benefit data centers of any size. We are dedicated to providing great service and our customers can see the difference. Just like our third party maintenance hardware support services, we ensure that the field engineer IT services we provide is top notch.

Give us a call or fill out a form to find out more information on how M Global's Smart Hands services can benefit your data center.

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Need field engineers? We got you! Take advantage of our Smart Hands engineer support and IT services.