Prep For EOSL

EOSL (End of Service Life) means that you can no longer receive hardware support through the manufacturer. Hardware maintenance through a third party maintenance provider is a popular solution for devices that have gone EOSL.

EOL (End of Life) means that the device is no longer available for purchase new through the manufacturer. Usually, hardware support will still be available through the OEM for a few years after the EOL date. Hardware that is longer available through the manufacturer can often still be purchased on the secondary market.

If You're Keeping Your Hardware, Keep Reading

EOSL Task Checklist

Work with the OEM to resolve outstanding hardware failures

Now is the time to take care of all those nagging little things you've been putting off. Troubleshoot any lingering issues and button everything up while your warranty is still valid. Even if you don't have any known failures, making sure your devices are running smoothly before your warranty ends can save you time and money as you search for post-warranty support. TPM providers want to onboard healthy machines and will be looking for preexisting conditions.

Purchase Spare Parts

While you still have contact with your OEM, it may make sense for you to purchase spare parts through them. This is especially true if you haven’t purchased hardware parts on the secondary market before. Most providers of post warranty support can help you with this step as well.

Check to make sure you have all the software and firmware for administrative use

If you aren’t able to make the necessary updates before your device’s warranty expires, making sure you have the required files will mean you are properly prepared and can perform those as needed.

Document any custom features to share with support vendors

If you have any specific customizations related to your specific infrastructure such as a network card or storage interface card, it’s a good idea to make note of them. This allows you to purchase spares if you need and helps you get proper support. TPM providers will need to know about these customizations to provide correct and efficient support (assign the correct engineer, source the part, etc.).

Get hardware support with M Global Services

Last but not least — don't forget to start reaching out to TPM vendors before your contract expires. This can save the headache of a potential service gap and allow you plenty of time to get things rolling with your vendor.

Something else to keep in mind — because a lot of companies will be going forward with a hardware refresh and decommissioning their devices, plenty of parts and refurbished hardware are going to be available, ready for those who have decided to keep their equipment running for a few more years.

Contact M Global for an EOSL Prep Consultation

If you'd like to find out more ways to be prepared for your upcoming EOSL date or have more questions, give us a call or fill out a form! We can walk through our EOSL Prep Consultation to help you come up with plan.

Steve Oono

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