Hardware Support For Government

M Global Services provides third party maintenance hardware support and IT data center services. We are based in Seattle, WA but can provide support services across the country and multiple countries around the globe. M Global Services combines technical expertise and a can-do attitude with a customized approach and the personalized customer service you might expect from a smaller business. We provide hardware support across multiple industries including education, healthcare, non-profits, technology, government agencies and departments (county, state, federal), and more. We are registered and classified as a small business on SAM.gov.

We Work With Government Agencies & Departments

Federal & State

23

County

16

26

School Districts

Universities

20

What Sets M Global Apart?

M Global Services brings a distinctive approach to hardware support. We are able to provide a level of care and quality service unique in the industry. Here are some ways we set ourselves apart:

Solution Oriented

Our drive for innovative solutions means we are able to conquer the most complicated problems.

Personalized Approach

We create customized contracts to fit the needs of  our clients.

Follow through

We honor our SLAs and don’t hide behind “best efforts” clauses.

Communication

Decisions are easier & everything runs smoother when effective communication happens.

Fast Response Times

We are committed to responding quickly in everything from our quote turnaround time to our help desk service ticket responses.

Technical Expertise

We’ve been in the tech industry for over 30 years. Everyone from our sales staff to our engineers are experts in the industry and we can rely on their knowledge, skills, and experience.

Talk To Us About Support Options

Our third party maintenance hardware support services help clients keep their data centers running smoothly for a lot less than hardware support with an OEM. M Global also provides hardware support for devices that have gone EOS (end of sale), EOL(end of life), and EOSL (end of service life) extending the life of hardware that would otherwise need to be refreshed. Supported OEMs include:

IT helpdesk

In addition to hardware support services, we also offer hardware sales solutions. Whether the need is more memory or storage on your current devices or a complete device, we can put together a solution that works for your unique needs.

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Availability - With delivery constraints continuing to be an issue, we can help source the parts or devices that you need without waiting for backordered inventory.

Support – Parts and refurbished devices purchased from M Global come with a Limited Hardware Warranty included.

Industry Expertise – M Global has been in the technology industry for over 30 years and we’ve been able to establish trusted supply chains with manufacturers and components allowing us to build creative hardware solutions.

When it’s time for a hardware refresh, your current equipment may still hold significant value. M Global provides responsible Asset Disposal and Recycling services that can help ensure you get the maximum amount for your used equipment while making sure it has gone through the proper data sanitization process and can be safely repurposed or recycled.

Hardware refresh

Certified data sanitization and reporting - DoD 5220.22M 3x,5x,7x, and custom level erasure
Commitment to Ethical Recycling – use practices certified by BAN e-Stewards

M Global’s Smart Hands Field Engineering services provide onsite field engineering services to assist in all kinds of data center activities. Most data centers could use an extra pair of hands as a part of the technical support team and our field technicians can take care of a variety of issues such as replacing parts or performing routine maintenance or more complex issues with the guidance of M Global’s expert help desk. Services include:

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  • Rack & Stack
  • Hardware Replacement
  • Inventory Management
  • RMA – Return Material Authorization
  • Reverse Logistics
  • Defective Hardware & Media Retention

We offer a variety of data center services including installation and data center relocation. We are able to design and deploy solutions specifically adapted to our clients’ needs. Services include:

  • Installation
  • Relocation
  • Project Management & more
Data Center

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