Third Party Hardware Maintenance and Support
Tired of support contracts that feel more like a sales pitch than support? Here at M Global Services, we provide a better option- we are a leading third party IT hardware maintenance and support provider dedicated to offering outstanding customer service. That means when you work with M Global Services, we become an extension of your team and we’ll work tirelessly to solve your hardware problems, save you money and make your job easier.
We’ve been supporting server, network, storage and data center hardware environments around the world since 2003. And we pride ourselves on offering customized support services that meet or exceed what you would receive through an OEM – at a fraction of the cost.
M Global Services Offers Third Party Support for the Following Equipment:
Routers and Switches
No matter what your network maintenance and support requirements are, give M Global Services a call at 855.304.4600 to find out how we can help.
What Are the Benefits of Third Party Hardware Maintenance and Support?
Reduce potential downtime and your stress levels when you turn to us for your hardware maintenance needs. You can be confident knowing you are partnering with a team of expert engineers trained and certified across many hardware manufacturers. We can help you with multiple pieces of equipment and OEMs in a single visit and identify potential problems before they become issues. We also service end of support life (EOSL) equipment extending the value of your investment.
We’re here for you 24/7 – and we’ll never leave you hanging. Our friendly team of experts will ensure you find the solutions you need – fast.
What Can We Offer You?
- Cost savings of up to 70 percent over OEM support
- Comprehensive 24/7 support, receive a response from our Help Desk within minutes
- On-site or local spare parts stocking
- Support for current and EOSL devices
- Single call or email to get you help when you need it
- Expertise across multiple platforms and networks
- A commitment to listen, understand, and meet your every need
Service Level Agreements:
|Help Desk Monday-Friday, 8am - 5pm||✓||✓|
|Help Desk 24/7||✓||✓|
|Service Ticket Opened Within Minutes||✓||✓||✓|
|NBD Diagnosis Response||✓||✓|
|4 Hour Diagnosis Response||✓||✓|
|Parts Replacement NBD||✓||✓|
|Parts Replacement Scheduled After Diagnosis (except Sunday)||✓||✓|
|On-Site Support NBD||✓||✓|
|On-Site Support Scheduled after Diagnosis except Sunday||✓||✓|
|4 Hours On-Site(requires full local stocking of all components)||✓|
|Locally Stocked Most Commonly Failed Parts||✓||✓||✓|
|On-Site Stocked Most Commonly Failed Parts||✓||✓||✓|
|Re-Routing of Auto Generated Alerts||✓||✓||✓|
Here Are Some Common Problems – And How We Can Solve Them for You:
Problem: My OEM service contract keeps getting more expensive.
M Global Services Solution: We provide maintenance and support at up to a 70 percent savings.
Problem: The manufacturer has told me my hardware is at its EOSL.
M Global Services Solution: Not ready for an expensive upgrade? No problem. We maintain and support EOSL hardware, keeping you up and running.
Problem: Working with several manufacturers’ service departments is confusing, and the service I receive is inconsistent.
M Global Services Solution: We’re committed to solving all your problems – often in a single visit. Our business is service, not sales, so keeping your equipment up and running is our top priority.
Problem: My current maintenance contract doesn’t reflect my company’s needs- I need quick-turnaround service calls and after-hours support.
M Global Services Solution: Our dedicated support team is available 24 hours a day, seven days a week, and our service response time is four hours or less!
The M Global Difference
We want you to consider us an extension of your team, a trusted hardware maintenance resource and advisor. At M Global Services, we don’t work for a manufacturer. We work for you. We take the time to listen and understand your needs. Our dedicated support team is here for you 24 hours a day, seven days a week.