Third Party Hardware Support and Maintenance
M Global Services has assembled a team of certified engineers to provide first class service for data center hardware.
We offer hardware support and maintenance for complete server, network, and storage environments. We offer support for small, midsize, and large companies in the United States and throughout the world.
Our customized approach allows us to respond to a variety of support requirements, including supplementing OEM contracts, service agreements for specific systems and overall support contracts. We offer an exceptionally high level of communication with a strong focus on the customer experience.
We are extremely flexible and cater to the specific needs of each client. Our focus is to provide the best possible service and experience to our customers.
M Global Services offers third party support for the following equipment:
Routers and Switches
No matter what your network maintenance and support requirements are, give M Global Services a call at 855.304.4600 to find out how we can help.
Hardware Support Benefits
M Global Services’ support can improve the performance of company data centers and give customers the confidence that critical equipment is going to function properly when needed. Specific benefits of using M Global Services’ support and maintenance services include:
- 24-hour help desk
- Built-in escalation
- Certified technical staff
- Reduced downtime
- Fast service response
- Close coordination of work with customer needs
- Customizable SLA’s and inventory options
- CRM portal for incident, resolution, asset and resource management
Hardware support and maintenance by M Global Services features competent specialists carrying out service reliably and meeting customer expectations wherever possible.
Hardware Support Features
M Global Services tries to match their services to customer requirements and has implemented the following features and policies to make hardware support as painless and stress free as possible:
- Solving the problem. Our priority will always be to find the best possible solution for our customers.
- “No Boundaries.” If we find that a problem requires a solution that may be outside our normal scope of activities, we’ll do whatever we can to help our customers resolve the issue.
- Open Access. Our customers can call anyone including our founder and CEO, Steve Oono, no matter how big or small their problem.
- Regular customer visits. Even when customers don’t need support, we want to visit them regularly. We become an extra set of eyes and ears and can sometimes identify issues before they become problems.
- Emphasis on customer retention. We go out of our way to satisfy our customers so we remain the preferred supplier for hardware support and maintenance.
At M Global Services, we want to find solutions to your hardware support problems and we have the required abilities, experience and expertise. Give us a call at (855) 304-4600 or contact us to see how we can improve on your existing hardware support and maintenance.