Support & Maintenance for 3Par Users
Why let maintenance and support for your 3Par devices cost you an arm and a leg when you can get support services that meet or exceed what you would get through the manufacturer – for much less.
Maybe you have only experienced support options available through 3Par. M Global Services’ third-party maintenance and support solutions are a great alternative. We can keep your 3Par devices running smoothly – you don’t need to worry about downtime or buying new 3Par gear before you’re ready. And if you use devices 3Par no longer supports, no worries – we’ve got you covered for that, too.
3Par Devices Supported by M Global Services
Our skilled engineers deliver personalized support options and are experts in a wide range of 3Par product lines, including:
- InServ E200
- InServ F200
- InServ F400
- InServ S400
- InServ S800
- StoreServ T400
- StoreServ T800
- StoreServ V800
- StoreServ 7200
- StoreServ 7400
- StoreServ 10400
Comprehensive Solutions to Complex Problems
When it comes to our clients, we always have a “whatever it takes” attitude. We become a part of your team and we strive to provide deliver exceptional support. It is our goal to minimize downtime and communicate with you every step of the way.
Expect the best when you work with M Global Services:
- Cost reduction for 3Par support & maintenance: Save up to 70 percent when you make the switch over to M Global Services from manufacturer support and maintenance services.
- Comprehensive 24/7 support: 24/7 access to a service team 24/7 – and you will get a service response in four hours or less.
- The parts you need – when you need them: You won’t have to wait on parts to ship –We develop a stocking strategy you are comfortable with and will keep you up to date on what will be in stock for your maintenance agreement.
- Support for current and End of Support Life (EOSL) 3Par devices: We support and maintain devices no longer supported by 3Par, so if you don’t want to upgrade yet, it’s not a problem.
- Simple service calls: You won’t spend a lot of time on hold or get shifted from department to department because we have a dedicated support team for 3Par devices.
What’s Included in Our Service-Level Agreements?
|Help Desk Monday-Friday, 8am - 5pm||✓||✓|
|Help Desk 24/7||✓||✓|
|Service Ticket Opened Within Minutes||✓||✓||✓|
|NBD Diagnosis Response||✓||✓|
|4 Hour Diagnosis Response||✓||✓|
|Parts Replacement NBD||✓||✓|
|Parts Replacement Scheduled After Diagnosis (except Sunday)||✓||✓|
|On-Site Support NBD||✓||✓|
|On-Site Support Scheduled after Diagnosis except Sunday||✓||✓|
|4 Hours On-Site(requires full local stocking of all components)||✓|
|Locally Stocked Most Commonly Failed Parts||✓||✓||✓|
|On-Site Stocked Most Commonly Failed Parts||✓||✓||✓|
|Re-Routing of Auto Generated Alerts||✓||✓||✓|
Personalized Support Services for Companies of All Sizes
Regardless of company size, we can customize contracts and services to fit the specific needs of a small, midsize, or large company. Our qualified engineers provide quality service, support and maintenance for complete server and storage environments using 3Par hardware.
- Comprehensive support and maintenance
- iOS, NX-OS and configuration assistance
- Supplemental support for existing 3Par service contracts
When M Global Services joins your team and provides support and maintenance of your 3Par device(s), you get a 24-hour help desk, built-in escalation and prompt service responses. Our team of engineers has a wide range of skills and experience with multiple brands and types of hardware – Since we can look at problems from different perspectives, we are able to deliver flexible and customer-centered service options.
Since 2003, we’ve customized service-level agreements and inventory options to our clients’ needs and coordinated with them every step of the way to make sure we’re meeting those needs. Our team will find the best possible solution for your problem.
We’ve been collaborating with clients since 2003 to create custom service level agreements and inventory options that meet their needs. We will find the best possible solution to your problem.
Learn More About M Global Services Solutions and Services
Call us today at 888.373.9739 to see how we can help you save money, reduce downtime and extend the life of your equipment.