Additional OEM Support

Additional Third Party OEM Support and Maintenance

M Global Services specializes in maintenance and support for a wide variety of OEM devices. We provide a cost savings alternative to OEM support contracts, while maintaining or exceeding the quality of service expected from the manufacturer.

Our support solutions are ideal for clients facing cost saving initiatives for current IT environments or for End of Support Life (EOSL) devices that the OEM no longer services.

M Global Services offers customized support options that cater to the specific needs and challenges of each client. Our trained engineers provide expert support on most major OEM products, including Cisco, EMC, NetApp, IBM, Sun/Oracle, and Dell, but also provide support for many other manufacturers including Juniper, Lenovo, McData, QLogic, Supermicro, and others.

Our standard 7x24x4 SLA includes remote monitoring and diagnosis, a dedicated 7 x 24 support team, and on site spare parts kits.

When choosing third party maintenance and support from M Global Services, our clients can expect to receive excellent service, every time. We are very responsive to client feedback and will modify our service to meet the needs of each specific customer.

Key Benefits:

  • Large cost savings
  • Support options for current and EOSL devices
  • 24 x 7 help desk & remote monitoring services
  • Enhanced support levels & parts stocking options
  • Dedicated support team
  • Trained and experienced engineers
  • Customized contracts and services
  • Contract renewal management
  • Blended contract management (OEM & Third Party)

At M Global Services, we strive to provide the highest quality of support while focusing on the customer’s experience. Our goal is to earn the trust of our clients and act as an extension of their team; we have a “whatever it takes” philosophy.

Regardless of the size of the environment, project, or client, we are dedicated to complete customer satisfaction. Give us a call at 855.304.4600 or email us at sales@mglobalservices.com to see how we can help deliver better value at lower cost.