Support & Maintenance for Dell Users
Dell support services that meet or exceed what you would receive through the manufacturer don’t have to cost you an arm and a leg. Get reliable maintenance and support for your Dell Devices- and save money.
You may not be familiar with other support options for your Dell devices besides those available through Dell. M Global Services’ third-party maintenance and support solutions can keep your Dell devices running effortlessly – so you won’t have to stress about device downtime or purchasing new Dell gear before you’re ready. And if you’ve got hardware Dell no longer supports, don’t worry – we’ve got you covered for that, too.
Dell Devices Supported by M Global Services
- Dell EqualLogic
- Dell PowerVault
- Dell Compellent
- Dell PowerEdge (PE)
- Dell PowerConnect
- Dell EMC Devices
When choosing third party Dell support and maintenance from M Global Services, our clients can expect to receive excellent service, every time. We are very responsive to client feedback and will modify our service to meet the needs of each specific customer.
Comprehensive Solutions to Complex Problems
Here at M Global Services, we’ve got a “whatever it takes” attitude when helping our clients. We work as an extension of your team, delivering quality service to reduce downtime and keeping you informed every step of the way.
Expect the best when you work with M Global Services:
- Save money on Dell support & maintenance: You could save up to 70 percent when you switch over from manufacturer support and maintenance services.
- Comprehensive 24/7 support: A dedicated support team is available 24/7 – and service response times of four hours or less.
- Get the parts you need – when you need them: You won’t have to wait for parts to ship –We develop a stocking strategy you are comfortable with and offer full transparency on what will be stocked for your maintenance agreement.
- End of Support Life (EOSL) Dell devices support: We offer support and maintenance for devices no longer supported by Dell, so if you’re not ready to upgrade, no problem.
- Straightforward service calls: Since we have a dedicated support team for Dell devices, you won’t get bounced around or spend lots of time on hold.
What’s Included in Our Service-Level Agreements?
|Help Desk Monday-Friday, 8am - 5pm||✓||✓|
|Help Desk 24/7||✓||✓|
|Service Ticket Opened Within Minutes||✓||✓||✓|
|NBD Diagnosis Response||✓||✓|
|4 Hour Diagnosis Response||✓||✓|
|Parts Replacement NBD||✓||✓|
|Parts Replacement Scheduled After Diagnosis (except Sunday)||✓||✓|
|On-Site Support NBD||✓||✓|
|On-Site Support Scheduled after Diagnosis except Sunday||✓||✓|
|4 Hours On-Site(requires full local stocking of all components)||✓|
|Locally Stocked Most Commonly Failed Parts||✓||✓||✓|
|On-Site Stocked Most Commonly Failed Parts||✓||✓||✓|
|Re-Routing of Auto Generated Alerts||✓||✓||✓|
Customized Support Services for Companies of All Sizes
Our team of certified engineers provides first-class service, support and maintenance for complete server, network and storage environments using Dell hardware. Whether you’re a small, midsize or large company, we can customize contracts and services to meet your specific needs.
- Comprehensive support and maintenance
- iOS, NX-OS and configuration assistance
- Supplemental support for existing Dell service contracts
When you choose M Global Services for support and maintenance of your Dell device(s), you get a 24-hour help desk, built-in escalation and fast service response by certified technical staff—all committed to meeting your needs. The team has a wide variety of skills and experience with many brands and types of hardware – so we can look at problems from different perspectives and construct customer-centered service options.
Since 2003, we’ve adapted service-level agreements and inventory options to our clients’ needs and worked together with them every step of the way to make sure we’re meeting those needs. Our team will find the best possible solution for your problem.
Learn More About M Global Services Solutions and Services
Call us today at 888.373.9739 to see how we can help you save money, reduce downtime and extend the life of your equipment.