EMC Support

Third Party EMC Support and Maintenance

M Global Services specializes in 3rd party EMC support and maintenance for a wide variety of EMC devices. We provide a cost savings alternative to EMC support contracts, while maintaining or exceeding the quality of service expected from EMC.

Our support solutions are ideal for clients facing cost saving initiatives for current EMC environments or for End of Support Life (EOSL) devices that EMC no longer services.

M Global Services offers customized support options that cater to the specific needs and challenges of each client. Our trained engineers provide expert support on a wide range of EMC products, including EMC Clariion, EMC Symmetrix, EMC VNX, EMC Celerra, EMC VMAX, and others.

Our standard 7x24x4 SLA includes remote monitoring and diagnosis, a dedicated 7 x 24 support team, and on site spare parts kits.

EMC devices supported by MGS include:

  • EMC CLARiiON
  • EMC Symmetrix
  • EMC VNX
  • EMC VNXe
  • EMC Celerra
  • EMC VMAX
  • EMC Connectrix
  • EMC Data Domain
  • EMC Isilon

When choosing third party EMC maintenance and support from M Global Services, our clients can expect to receive excellent service, every time. We are very responsive to client feedback and will modify our service to meet the needs of each specific customer.

Key Benefits:

  • Large cost savings
  • Support options for current and EOSL EMC devices
  • 24 x 7 help desk & remote monitoring services
  • Enhanced support levels & parts stocking options
  • Dedicated support team
  • Trained and experienced engineers
  • Customized contracts and services
  • Contract renewal management
  • Blended contract management (OEM & Third Party)
  • Flare Code and configuration assistance

At M Global Services, we strive to provide the highest quality of support while focusing on the customer’s experience. Our goal is to earn the trust of our clients and act as an extension of their team; we have a “whatever it takes” philosophy.

Regardless of the size of the environment, project, or client, we are dedicated to complete customer satisfaction. Give us a call at 855.304.4600 or email us at sales@mglobalservices.com to see how we can help deliver better value at lower cost.