Third Party Hitachi Support and Maintenance
M Global Services specializes in maintenance and support for a wide variety of Hitachi devices. We provide a cost savings alternative to Hitachi support contracts, while maintaining or exceeding the quality of service expected from Hitachi.
Our support solutions are ideal for clients facing cost saving initiatives for current Hitachi environments or for End of Support Life (EOSL) devices that Hitachi no longer services.
M Global Services offers customized support options that cater to the specific needs and challenges of each client. Our trained engineers provide expert support on a wide range of Hitachi products, including AMS Series, Thunder Series, Lightning Series, and others.
Our standard 7x24x4 SLA includes remote monitoring and diagnosis, a dedicated 7 x 24 support team, and on site spare parts kits.
Hitachi devices supported by M Global Services include:
- AMS 100, 200, 500, 1000
- Thunder 9520V, 9530V, 9570V, 9580V, 9585V
- Lightning 9970V, 9980V, 9990V
- 7700C, 7700E, 9910, 9960
- USP 100, 600, 1100
- XP48, XP128, XP512, XP1024, XP10000, XP12000, XP24000
- Other HDS devices
When choosing third party Hitachi support and maintenance from M Global Services, our clients can expect to receive excellent service, every time. We are very responsive to client feedback and will modify our service to meet the needs of each specific customer.
- Large cost savings
- Support options for current and EOSL Hitachi devices
- 24 x 7 help desk & remote monitoring services
- Enhanced support levels & parts stocking options
- Dedicated support team
- Trained and experienced engineers
- Customized contracts and services
- Contract renewal management
- Blended contract management (OEM & Third Party)
At M Global Services, we strive to provide the highest quality of support while focusing on the customer’s experience. Our goal is to earn the trust of our clients and act as an extension of their team; we have a “whatever it takes” philosophy.
Regardless of the size of the environment, project, or client, we are dedicated to complete customer satisfaction. Give us a call at 855.304.4600 or email us at firstname.lastname@example.org to see how we can help deliver better value at lower cost.