What is Network Maintenance?

August 16, 2019

What does network maintenance mean?

In the third party maintenance (TPM) industry, network maintenance is essentially what you need to do to keep your network up and running smoothly. This includes a number of duties such as installing and configuring hardware and software, troubleshooting network problems, monitoring and improving network performance, and planning for network growth.

 

There are basically two main approaches to handling network maintenance—structured and interrupt-driven. A structured approach means you have systems in place to prevent problems before they happen. Even if a problem does arise, you’re well prepared to handle the situation. An interrupt-driven approach means you wait for a problem to happen and then scramble to fix it as quickly as possible. As you’ve probably already figured out, the interrupt-driven approach has the most cost, stress, and downtime of the two.

 

Why Network Maintenance is Important

Now, there are some problems that you can’t possibly prepare for. Sometimes you have no choice but to use the interrupt-driven approach to resolve your network issues. If you’re covered by a third party maintenance provider, you can rest easy knowing experienced engineers are taking care of the problem as soon as it happens. TPMs take both approaches to network maintenance when dealing with a client—preventing problems from happening as much as possible but being well-prepared for them when they do. Original equipment manufacturers (OEMs) often provide similar support but they’re usually slower and more expensive than a TPM provider.

 

What is Third Party Maintenance?

Third party maintenance is a hardware support option through a provider separate from the OEM. TPM providers offer a number of valuable services including technical support delivered online or over the phone, replacement or repair of server, storage, and networking related hardware, on-site engineering assistance, remote monitoring, operating support, equipment maintenance, and more. Find out more about third party maintenance.

 

Why Should I Use Third Party Maintenance?

There are many great benefits to using TPM support—cost being the most obvious. You could save up to 70% on support costs when compared to OEM contracts if you sign a contract with a third party maintenance provider. Also, TPM providers can fit your budget and needs exactly with their flexible SLAs and personalized contracts. Learn more about our SLAs. Find out more about other benefits of TPM support.

You can do everything right to prevent emergencies—unfortunately, they’re still going to happen. If you're covered by a network maintenance contract from M Global Services, you can have peace of mind knowing future problems will be handled with speed and expertise. You don’t have to worry about downtimes or blown budgets anymore—we’ve got you covered!

Talk to us about support options.