What is Server Maintenance?

JANUARY 14, 2019

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What does server maintenance mean?

In the third party maintenance industry, server maintenance is a term used to refer to the support services for the optimization and repair of server hardware. Diagnosis and replacement of components such as motherboards, CPUs, memory, hard drives, & HBAs (host bus adaptors) are included.

These services are also referred to as server hardware maintenance and most often include contract maintenance, installation, hourly technical consulting services and parts. Resources such as a helpdesk, high level engineering, field engineers, on-site technical resources and parts are usually included with the services.

Importance of Server Maintenance

Much like an insurance policy or a warranty on a car, your server hardware maintenance contract ensures that you can spend less time worrying about downtimes, how long it will take to fix, and how much repairs will cost. You can pass off the problem to your service provider and they take care of the rest.

Server hardware maintenance support is usually available through the original equipment manufacturer (OEM), but there is a more cost effective alternative. Support services are also available through third party maintenance providers. Both types of providers offer maintenance contracts to ensure the support is available when needed.

What is Third Party Maintenance?

Third party maintenance (TPM) is a hardware support option offered through a provider separate from the OEM. TPM providers offer a variety of services including technical support delivered online or over the phone; replacement or repair of server hardware; on-site engineering assistance; remote monitoring; operating support; equipment maintenance and more. Learn more about third party maintenance.

Benefits of Third Party Maintenance

So why choose third party maintenance? There are several benefits to going with TPM support for your server maintenance. Often the most motivating benefit is the cost. By choosing a third party maintenance provider, you could save up to 70% on support costs over OEM contracts. It’s not just that the contract itself costs less (though it does). TPM providers have the ability to be flexible in the SLAs that they offer and can tailor a contract that exactly matches your needs and budget. Find out more about our SLAs. Learn more about other benefits of TPM support.

Much like an insurance policy, you may not realize the importance of server maintenance support until you need it, but when you partner with M Global Services and we set you up with the right maintenance contract, you can have peace of mind. No more worrying about downtimes or blown budgets—we’ve got you covered!

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