White Label Third Party Support

MGS White Label Third Party Maintenance Support

We're totally good with having a secret identity, especially if it means helping our clients save the day. We provide partner services to various types of businesses, including VARs, MSPs, government resellers, manufacturers, other support providers, and more.

White Label Explained

How Partner Services Work With M Global

White Label Hardware Support Vs. MGS Branded Support

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White Label Explained

What do we mean by "white label"?

First, let's define some of the terms we are using so we can all be on the same page. The term "white label" refers to a product or service made or provided by one company and sold by another under a different brand.

Shelfs with products with all white labels

It’s incredibly common — grocery store brands are a perfect example of white label products. Most stores do not manufacture their own branded products. Instead, they purchase them from another company and brand them as their own.

The same concept applies to white label services — the service is provided by one company and sold and branded by a separate company.

So why is this such an effective solution for so many companies and industries? The simple answer is that it’s beneficial for both companies. It allows both the manufacturer or source company and the partnering business to expand their reach and sell more products or services. The source company can focus on production or service, and the partner company doesn’t need to spend time and money to develop solutions that already exist.

How does this translate into the hardware support and third party maintenance industry?

It’s very common for companies to partner with one another to ensure their clients’ hardware devices are properly supported. Sometimes, companies prefer to go with a white label hardware support solution, keeping their name across all the services. Other times, they prefer to call out their partners. In either case, the ultimate goal is to provide the end-user with quality hardware support.

How Partner Hardware Support Services Work With M Global

Our hardware support for partners operates much the same as our regular support offerings. We work with you to build a customized hardware support plan that best fits the budget, environment, and needs of your customers.

You call the shots on how the communication with your client looks. We can provide sales support at the front end, which could include things like hopping on calls with the end user (your customer) and addressing questions. If you opt for the white label approach, where all the services keep your name, everyone from the sales support team to the help desk will operate in incognito mode.

Or, if you prefer, we can support your customers with the full disclosure of the M Global name, giving you access to further branded sales support resources.

Let's talk money...

Let's talk about costs for a quick minute. After all, you're running a business, too.

Not only are you able to pass on significant cost savings to your customers (they'll probably be happy about that!) But something quite a few partners don't realize is that the margins we provide you can be significantly more than you expect. It's a win-win for both of us — you increase your revenue while providing your end-user with reliable & expert hardware support, and we gain a long-term client motivated to keep renewing with us year after year.

White Label Support Vs. MGS Branded Support

Why some partners use M Global White Label Support

White label hardware support appeals to some of our partners because it allows them to expand services to their customers without complicating the relationship. This can be especially useful for customers who want to start offering support-related services because it can keep things streamlined and simple while taking advantage of M Global's resources and expertise.

Additionally, white label support can be useful for companies that are already providing hardware support services. By partnering with M Global, they might be able to offer more customized or in-depth solutions for their clients while keeping their name on the services.

Why some partners prefer to use M Global Branded Support

We’ve also found that some partners prefer to announce that they are using M Global for hardware support. Companies that focus on other areas of their business and have no interest in offering support services as part of their offerings are often perfectly happy to use M Global-branded support, and they prefer it.

M Global has built a reputation for quality service, so their end-users have no issues receiving support from us. We also have a plethora of branded sales support resources and materials that our partners often find useful for their end users. Finally, some partners may find it important to provide full transparency to their clients to maintain their relationships.