What is Third Party Maintenance?
What does TPM mean?
Third party maintenance (TPM) is an option for hardware support and service offered through a provider separate from the original equipment manufacturer (OEM). TPM providers have engineers that are typically trained and certified across many hardware types and manufacturers and can even provide support for hardware your OEM deems at its End of Service Life (EOSL).
Third Party Maintenance providers offer a variety of services including technical support delivered online or over the phone; replacement or repair of server, network, storage or data center hardware; on-site engineering assistance; remote monitoring; operating support; equipment maintenance and more. Some TPM providers can customize these services allowing for flexible options.
What Is the Importance of TPM?
When you buy server, network, storage or data center hardware, the OEM usually offers a warranty. During the warranty period, the OEM is responsible for maintenance and support of your equipment at no cost to you. When that warranty expires, the OEM will offer contract options to continue service until the manufacturer says the equipment is at its EOSL.
Maintenance and support provided by the manufacturer can be expensive, and those costs will often continue to rise as your equipment gets older—a subtle way of encouraging you to purchase newer versions. Nearly every piece of hardware will eventually reach an EOSL, when the manufacturer will no longer provide service. The high service costs and forced upgrades can be very stressful which is why many companies are turning to third party maintenance providers.
Why is the service and support available through third party maintenance providers more affordable, customizable and higher-performing than what OEMs can offer? While OEMs are focused on development and sales—they profit when you purchase the newest versions of their hardware, TPM providers are in the business of providing customer service and therefore are focused on meeting their clients’ needs.
How Can Third Party Maintenance Save You Money?
Working with a TPM provider can help you save money—and free up your budget for strategic IT spending in multiple ways:
TPM vendors charge less than most OEMs for service from the start. Clients typically save between 30 and 70 percent on hardware support when they switch.
OEMs tend to increase service costs as hardware gets
older—a subtle way of pushing clients toward an upgrade. TPM providers are focused on service and support, not sales, so they won’t do this.
TPM vendors typically support EOSL devices, so they can keep your equipment functioning longer, extending the life of your investment.
Because TPM engineers can usually service several devices on a single call, they can help reduce downtimes that would otherwise cost you valuable time and money.
Learn About M Global Services' Third Party Maintenance Services.
When people call us with a hardware maintenance problem, they’re stressed and already behind. They need help and they need it yesterday. As an experienced TPM provider, we can help clients solve problems and we become a trusted resource that can reassure, get the job done and offer a much-needed laugh in the process. We understand the importance of fast and thorough solutions, and we never leave our clients hanging.