The M Global Support Quote Process

Fast Simple Hardware Maintenance Quotes

We take pride in every aspect of our work, but one area we get constant praise is how quickly we respond. We usually get back to you within minutes when you reach out to us. And unless the quote is unusually complicated, we typically have it ready in 48 hours or less. We like to keep things simple, transparent, and timely so that from the very first interaction, you can see what it's like to work with us.

M Global Quote Process

Quote timeline graphic contains the following points - fill out form, exchange details, quickly your quote is ready, let's make it official, kick off call

Fill out a Form or Give Us a Call

Either way works for us. If email is your preferred jam, let us know! You can expect a response right away — usually within minutes during regular business hours. If you want to keep things going as fast as possible, check out our tips on speeding up the quote process.

Exchange Deets

We generally jump on a call at this point to talk through particulars. But don't worry — if you'd rather stick to email, we can do that too. At this stage, we like to iron out a few details like your location, parts stocking strategy, onsite support, and other elements of your desired SLA. Besides the make and model, we may ask for service tags or logs, depending on the equipment.

Your Quote Comes back In 48 hours or Less

Unless the situation or environment is complicated, we usually have quotes ready in 48 hours or less.

Let's Make It Official

When you're ready to commit, it's super simple to get things rolling. Send us a PO, and we send the contract document. When we've all signed on the dotted line, we'll schedule a kick-off call.

Schedule a Kick Off Call

This final step can make all the difference in a smooth relationship down the road. We like to introduce the M Global team members that will be working with you and confirm contact details on your side of the fence, too (especially if that person isn't someone we've had prior communications with). Then we like to cover all those little particulars that can make a future service ticket more seamless. We walk through the coverage, how to open a service ticket, the logistics of parts shipping, and address any other questions that might come up. We also like to know if there are any special requirements, dark hours with no access or other things that might impact service. At the end of the kick-off call, our goal is for everyone to be on the same page and feeling good about everything.

Expert Quotes at Lightning Speeds

Every M Global quote is put together by a seasoned expert with decades of experience in the industry — not some newbie sales guy who doesn't know much about hardware and is just looking to close the deal.

M Global leadership purposes to stay in the thick of every aspect of our service including the quoting process. This allows our vision and values to stay at the forefront of every client experience rather than getting lost in the usual corporate game of telephone.

Steve, Ben, Bill anime - about us featured image

We are committed to delivering on our promises and honoring our SLAs (no hiding behind "best efforts" clauses for us!) That's why it's vital our team members know what they are doing in the quoting process. We are pretty proud of our reputation and strive to respond as quickly and thoroughly as possible.

Get a Fast Quote Started Now.

A Word From Steve About Our Quote Process

We are dedicated to getting your quote back to you fast — but we don’t cut corners, giving a “lazy” yes or throwing out cookie cutter prices without checking on the details. And if you run into a hardware issue during the process, we are absolutely there to help!

Play Video

Video Transcript

So, I wanted to talk about our process real quick -- from getting a quote from us all the way to being onboarded as a new M Global customer.

The one thing that I'll say is we try to be extremely fast -- very, very thorough but yet extremely fast. So, once we have all the information needed from you to put a quote together, we typically get those turned around within a day, but our ultimate goal is to try to get those back to you the same day.

Once you're ready to move forward, we accept credit cards, purchase orders and once we are ready to move forward, again, we can get those contracts into our system within a day. But we try to get those turned around, again, the same day.

Beyond that we'll set up a kickoff call -- just a quick introduction to a couple members of our team, answer any questions that you might have.

And, the last piece of it, if you have any parts that are being stocked on site for any of the 7x 24 contracts or the customized contracts, would just be the ship shipping of parts for the part stocking inventories.

The one thing that I'll say is during any part of this process, if you end up running into any type of issues with your environment and you need help, we are absolutely there to help. So, whether that's shipping out parts, needing some technical support to diagnose any failures, any type of on-site services, whatever it may be, we are absolutely there to help, so.

Reach out to us, if you have any questions regarding our process or if you're just looking for a quote. Go to our website, fill out a form, pop in the chat, or just give us a call. We'd love to hear from you. Thank you.

Speed Up the Quote Process with a Little Prep

Have Your Model Numbers & Location Information Handy

We'll be asking for some basic information from you, including equipment lists and asset locations. If you want extra credit, we always welcome configuration details, as these help us determine parts availability. Having that data ready can help us keep things moving.

Consider SLA Options

Perusing our SLA Options before the quoting process can help you think about your own unique needs. Do you need local or on-site parts stocking? Is your environment critical, or would 9x5xNBD support work great? We will help guide you through those questions if you are unsure, but taking some time to consider what type of support will work best for you can speed things up.

Confirm Timing

You'll want to have a rough idea of when you'd like the support to begin and the desired length of the contract. We can be very flexible with start dates and contract timelines. For instance, if you are planning a hardware refresh and need support for what you hope is a three-month timeline — no problem. And if that timeline gets extended to six or nine months — we've got you covered. Or let's say you have equipment with multiple warranty expiration dates and want to simplify your support. We can consolidate your support into one contract with one renewal date. Having that information on the front end can make the quote process even more straightforward.