| Help Desk Monday - Friday, 8am - 5pm |
✓ |
✓ |
✓ |
| Help Desk 24/7 |
|
✓ |
✓ |
| Guaranteed Business Hours Response |
✓ |
✓ |
✓ |
| Guaranteed 4 Hour Response |
|
✓ |
✓ |
| Service Ticket Opened Within Minutes |
✓ |
✓ |
✓ |
| Remote Diagnosis |
✓ |
✓ |
✓ |
| On-Site Diagnosis |
✓ |
✓ |
✓ |
| Parts Replacement Scheduled After Diagnosis |
✓ |
✓ |
✓ |
| Parts Delivery Next Business Day |
✓ |
✓ |
✓ |
| On-Site Stocking Most Commonly Failed Parts |
|
✓ |
✓ |
| Local Stocking Most Commonly Failed Parts |
|
✓ |
✓ |
| On-Site Enhanced Parts Stocking |
|
|
✓ |
| Local Enhanced Parts Stocking |
|
|
✓ |
| On-Site Support Next Business Day |
✓ |
✓ |
✓ |
| On-Site Support Same Day |
|
✓ |
✓ |
| Re-Routing of Auto Generated Alerts |
✓ |
✓ |
✓ |
| Defective Media Retention (DMR) |
✓ |
✓ |
✓ |
