Customer Feedback - Reviews
What Our Customers Have To Say
Sure, we can tell you all about our awesome customer service, our lightning fast response times, and how we'll never leave you hanging with lame best efforts clauses in your contract. But we think it might be more impactful if you hear it straight from our customers.
Here's the thing — we love hearing about the experiences our clients have had with us. It's like gold to us. Not just so we can share it with those that might be thinking of giving our services a try, but so that we can continue to strive to make every interaction with our clients positive and leave them feeling satisfied.
If you've worked with us in the past and would like to share your experience, you can jump right down to the Leave a Review section.
L. Effendi
I have dealt with a number of extended warranty providers in my career. M Global Services is the first one that actual sent us all of the parts that most likely fail if there is a failure to minimize downtime to an absolute minimum. The account team is fantastic to deal with and the support team is also fantastic and knowledgeable. The other parts of their business (selling equipment and new parts) are also very competitive with their pricing. Really is a delight to deal with.
Oksana
We started looking for a 3rd party hardware support company when the initial 3 -year hardware contract was about to expire. We’ve been using one of the biggest companies for years but were seeking to reduce the overall IT costs. We’ve been surprised by how much money we saved with M Global, in addition to receiving top-level support and exceptional service. We couldn’t be happier with our decision and wish we could do it earlier. We would gladly recommend M Global to anyone.
David
Our network team has used M Global for the past 2 years for replacement services for our end of life and nearly end of life network equipment. They have delivered on several critical replacements in our production environment and even sent out several devices proactively as on-site spares. They consistently deliver quick and accurate replacements to keep our business functioning in full redundancy. The process is efficient and automatic for the people.
Kiran
I have used M global Services for over a year now and hands down they are very good at the services they provide. For the systems I purchased extended warranty they sent me a spare part to have it on hand and for the equipment I didn't purchase the warranty they sent me the part by next day once the order was processed on my end. You will not be disappointment because their service is prompt and flawless. I recommend them highly.
Elizabeth
M Global has been a great business partner for our team. Always professional and prompt customer service! We have worked with them to provide hardware support across our company and have always been pleased with the results.
Brian
I stumbled upon this company on the internet and I've had nothing but great service from the start. My representative Steve has been a pleasure to work with. If your looking for a quality company offering many different IT resources, look no further.
David
I've done business with MGlobal for years, I have the utmost confidence and trust in their capabilities.
Mark
Great company and very responsive to the customers needs. In our instance, M Global pre-stocked our location with the most common possible failure parts so if a repair was needed it could take place quickly which would minimum our down time. Very brilliant idea and I have personally never seen this done before from a 3rd party maintenance provider. Highly recommend M Global Services if your looking for a 3rd party hardware support company for your AS400 / iSeries system.
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LB
M Global has supported us for several years and have been very reliable. Technical support is top tier and responds immediately to our cases. Leadership is customer focused and transparent. Communication from the top all the way down is clear and concise. We have come to trust M Global for our Data Center support. They have established a trusted relationship with our company because "they do what they say they will do" !
K
Steve Oono is a true asset to M Global, and I hope they appreciate him as I'm sure some other Company would love to add him to their Team. Steve has always replied timely and w/ the necessary info, and he makes dealing with and buying from M Global a pleasure. Thank you, Steve .
Tara
Steve and the whole crew at MGlobal have been so easy to work with. When we partner up on an effort or issue they really listen to understand what we're trying to accomplish, and then act accordingly. They're one of my favorite vendors because we get things done without a lot of extra fluff that can be typical with a lot of contractors.
Juan
We have had an amazing experience with MGlobal. They are always using innovative ways to help us find the right solution in this ever changing landscape. The support staff is top notch and always available when we need to replace a faulty card or have questions regarding support. I am happy customer!
JaNae
I found M Global Services by doing a search regarding 3rd party support companies and came across them. They are not only super responsive but VERY competitive in the marketplace. I have worked directly with Bill Frias and have nothing but great things to say. They are quick to respond, pricing is great and most importantly, honest and willing to do what it takes to win business. I consider them a great partner and use them as often as my business allows.
Ken
We've been working with M Global Services for several years and we consider them a trusted vendor. They have helped our customer several times over the years.
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