Free Hardware Diagnosis
Wish you could test the services of a third party maintenance provider before committing to a long-term contract?
With M Global, you can.
Receive troubleshooting and a free diagnosis from our engineers and Subject Matter Experts when you call in with a hardware problem. No strings attached, no pressure to sign a contract—we just want to help you out and give you a sense of what it’s like to be a part of the M Global team. We’ll even help you navigate the best steps to take after the diagnosis, whether it’s a contract with us, someone else, or we help you fix it yourself.
How It Works
After you reach out to us with a hardware problem by phone or by quote form, our Help Desk will open up a service ticket. They'll then engage with our engineers and SMEs to start the troubleshooting process. Once we diagnose the issue, we'll reach back out to you and talk about what steps to take next.
Other details worth noting:
Limit one time per company
Includes a WebX remote session
- Up to 4-hours remote diagnosis, parts and labor excluded
- Best effort only, no diagnosis guaranteed
- Includes an SME
What's in it for us?
At M Global, we're all about transparency. It's not just some corporate keyword plugged into our values to make us sound more trustworthy to clients; we genuinely want people to know what to expect when they work with us. That's a big reason why we offer a free diagnosis and next steps—it allows potential customers to see our process and get a feel for what it's like to work with us.