Brocade Third Party Maintenance Support

Brocade Devices Supported by M Global Services

We can provide personalized support options, and our highly trained engineers are experts in many Brocade product lines including:

DCX Directors
Silkworm Directors
ICX Switches
Silkworm Switches
DCX Blades
DCX4S Blades
DCX8510 Blades
DCX 12000 Blades
DCX 24000 Blades

Support & Maintenance for Brocade Users

You don’t have to pay more for dependable support for your Brocade devices when you can get support services that are superior to what you would get through the manufacturer for much less.

You are likely familiar with the support options available through Brocade. But did you know that your Brocade devices can continue running smoothly with M Global Services’ third-party maintenance and support solutions? You won’t have to bother with replacing your Brocade gear before you’re ready or downtimes that can cost you money. And if you’ve got hardware Brocade no longer supports, we can put your mind at ease—we cover you for that, too.

See all the OEMs that we support.

Expect the best when you work with M Global Services

Cut back costs on Brocade support & maintenance

Savings of up to 70 percent when you switch from manufacturer support and maintenance services.

Complete 24/7 service

Access to a committed support team 24/7 and service response times of four hours or less.

The parts you need—when you need them

Why wait for parts to ship? We can develop a stocking strategy based on your comfort levels and keep you in the loop on what will be stocked for your maintenance agreement.

Support for current and End of Support Life (EOSL) Brocade devices

Because we offer support and maintenance for devices no longer serviced by Brocade, it’s no problem if you’re prepared to upgrade.

Personalized Support Services for Companies of All Sizes

The team of engineers at M Global delivers high quality service, support and maintenance for networking environments using Brocade hardware. It doesn’t matter if your company is small, midsize or large—we will adapt contracts and services to suit you and your needs.

Complete support and maintenance
Supplemental support for existing Brocade service contracts

When partnering with M Global Services for support and maintenance of your Brocade devices, you get a 24-hour help desk, built-in escalation and fast service response by skilled technical staff—all intent on meeting your needs and expectations. Our team has a broad spectrum of skills and experience with numerous brands and types of hardware and that gives us the ability to look at problems from different perspectives and provide fluid and customer-centered options.

We’ve been adapting service level agreements and inventory options to accommodate our clients’ needs and coordinating with them every step of the way since 2003. The M Global team will find the best possible solution for your problem.

Learn more about our process.