IBM System Information Collection

Gathering Your IBM Data

Choose your system and information. Then, click the + to expand and see the steps to gather your data. After sending us your information, someone from M Global will contact you. If you have any questions or need help, let us know!

AIX

Vital Product Data - From the AIX Command Line
Error Reports - From the AIX Command Line
Vital Product Data - From the VIOS Command Line
Error Reports - From the VIOS Command Line

AS/400 and iSeries

System Rack Configuration
Error Logs

System X - IBM Blades

Preboot GUI Collection
Preboot Edition CLI
Local System, Removable Media
Local System, Preboot Edition
Remote System, VMware ESXi

System X - Blade Center

For Advanced Management Module
For non Advanced Management Module

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AIX Information Collection Procedures

AIX - Vital Product Data

From the AIX Command Line

AIX - Error Report

From the AIX Command Line

AIX - Vital Product Data

From the VIOS Command Line

1. Login as ‘padmin’ user account and password

IBM Virtual I/O Server

padmin's Password:

2. Access the Unrestricted AIX Shell by using the oem_setup_env command

a. To initiate this, type in the command line ‘oem_setup_env’

3. At the command prompt execute

‘lscfg -vp > /home/SystemName_lscfg.txt

a. Change SystemName with the name of the actual server

4. Fill out this form and attach your file.

AIX - Error Report

From the VIOS Command Line

AS400/iSeries

Information Collection Procedures

IBM AS400/iSeries

System Rack Configuration

1. Login with QSECOFR user and password

2. At the command line type in strsst and then enter to access System Service Tools

a. Log into the service tools with user and password

3. Select #1 to start a service tool

4. Select #7 to access Hardware Service Manager

5. Press the F6 key to submit the rack config to the print queue

a. Use all of the default selections (use the 132 columns)

b. Do Not Print

6. From the iSeries Navigator PC

a. Start iSeries Navigator

b. Open Windows Explorer

c. Within iSeries Navigator

1. Open System Name Tab and Click on the Plus sign

2. Open Basic Operations Tab

3. Single-click on Printer Output

4. In the right-hand window look for the listing of the job you sent to the print queue

8. Fill out this form and attach your rack config file.

IBM AS400/iSeries

Error Logs

1. Login as QSECOFR user and password

2. At the command line type in strsst and then press enter to access System Service Tools

a. Login with the Service Tools user and password

3. Select #1 to start a tool

4. Select #7 for Hardware Service Manager

5. Select #6 for Work With Service Action Log

a. In the FROM field, make sure that the year is 2018

b. In the TO field, make sure that the year is 2021

c. Press enter when completed

6. From this screen is a list of the errors in the system. Take a screenshot of the log and save it.

7. Fill out this form and attach your screenshot.

System X - IBM Blades

Collecting the Dynamic Systems Analysis (DSA) Report

System X - IBM Blades

IBM Blades - Preboot GUI Collection

1. Boot the Dynamic Systems Analysis

a. Booting from removable media

b. For pre-installed Dynamic Systems Analysis, press F2 to interrupt the boot sequence

2. Select Quit to DSA to exit the standalone memory diagnostic program

Note: After exiting the standalone memory diagnostics, the system must be restarted before you can access this diagnostic environment again.

3. Select Click Here to Start Diagnostics (GUI) or enter gui from the command line to start the graphical user interface

a. Click I Accept to accept the preboot license

4. Click on Full Inventory Collection and Diagnostics

a. By default inventory and diagnostic tests are performed. If you want to run only one of the two tests, you can deselect one.

Note: At least one test must be selected

5. Select actions to be performed after the data collection. Use removable media to save the information to

a. By default, diagnostic tests are performed. To skip the tests, deselect Run Diagnostic Test and click OK to begin the collection process

b. When the inventory is finished, the selection actions will then be performed automatically. To display the Inventory details, in the navigation pane on left, select Full Inventory File

6. Fill out this form and attach your file.

System X - IBM Blades

IBM Blades - Preboot Edition CLI

1. Boot the Dynamic Systems Analysis

a. Booting from removable media

b. For pre-installed Dynamic Systems Analysis, press F2 to interrupt the boot sequence

2. Select Diagnostics from the navigation pane

3. Click on Click here to start diagnostics (CLI) or enter cmd from the command line

4. Select the Data Collection option to open the data collection menu

5. When the collection is finished, click View Collection Results to display the results

6. When finished, enter :q to exit viewer

7. Fill out this form and attach your file.

System X - IBM Blades

IBM Blades - Local System, Removable Media

1. Insert the media into the system, and if necessary, mount the removable media

2. From the command line, change directories to the removable media

3. Enter the following command to collect system information

Ibm_utl_dsa_v.r.m_portable_platform [-x] [-v] [-text]

a. Where v.r.m is the version of Dynamic Systems Analysis you are using

b. Where platform is the supporting operating system

This command creates compressed CIM-XML output by default

You can also create an HTML output by specifying the -v option

For ASCII text output by specifying the -text option

If you specify the -x option, compressed CIM-XML output is not created, and you must specify the -v or -text option, or both

4. Fill out this form and attach your file.

System X - IBM Blades

IBM Blades - Local System, Preboot Edition

1. Before you boot the preboot DSA, attach a USB device where you can store the log file.

2. Power on the server (or reboot)

3. At the IBM splash screen press F2 in involk diagnostics

You will initially encounter a menu with IBM Memory Test options. You can either quit this menu by selecting “Quit” -> “Quit to DSA” or allow the utility to timeout after 1 minute and DSA will load thereafter.

4. At the prompt, type ‘cmd’ for the command line interface (CLI)

a. Select option “1 - Data Collection”, then

b. Select option “1 - Collect System Information”, then

c. Answer “N” for “Customize Options”

1. DSA will now run and collect the system information

d. Once the DSA log collection has finished, select option “3 - Quit to previous menu”

5. To copy the DSA to the attached USB key, select option “3 - Copy Collected System Information to local media

a. Select the appropriate media option

6. Select exit to exit DSA Preboot

7. Fill out this form and attach your file.

System X - IBM Blades

IBM Blades - Remote System, VMware ESXi

Prerequisites

1. The remote system running VMware must be accessible to the system running DSA

2. The system running DSA must have port 5989 open

Procedure

1. Download latest release of DSA tool for Windows or Linux, or copy the latest DSA tool to media

2. Boot the system

3. Select DHCP or configure the IP address manually following VMware instructions

4. Complete these steps:

a. Insert the media into the system, and if necessary, mount the removable media

b. From command line, change directory to the latest version of the DSA tool

c. Enter the following command to collect system information

Ibm_utl_dsa_v.r.m_portable_platform --vmware-esxi user_ID:password@ip_address

Where v.r.m is the version of Dynamic Systems Analysis

Where user_id:password@ip_address specifies the used ID, IP address, and port number to use for authentication with the hypervisor

Note: Not all information is available using this method. Certain raw data, such as; LSI RAID, Emules and SSD raw data cannot be collected through ESXi. In this case, you will need to reboot and use the built in preboot DSA tool.

5. Fill out this form and attach your file.

System X - Blade Center

Information Collection Procedures

System X - Blade Center

For Advanced Management Module

Log into the Management Module web interface

1. Click on “AMM Service Data”

Wait around 30 to 60 seconds

2. Click “Save AMM Service Data"

3. Or fill out this form and attach your file.

To get the configuration file

1. Go into the configuration file

2. Click on view current configuration summary

a. Do a ctrl-a (Select all)

b. Do a ctrl-c (copy)

3. Open WordPad or similar program

a. Do a ctrl-v (paste)

4. Fill out this form and attach your file.

System X - Blade Center

If you do NOT have Advanced Management Module

Service Level Agreements

IBM vs TPM

CEO of M Global Answers Questions

IBM System Information Collection

Gathering Your IBM Data

AIX Information Collection Procedures

AIX - Vital Product Data

AIX - Error Report

AIX - Vital Product Data

AIX - Error Report

AS400/iSeries

Information Collection Procedures

IBM AS400/iSeries

IBM AS400/iSeries

System X - IBM Blades

Collecting the Dynamic Systems Analysis (DSA) Report

System X - IBM Blades

System X - IBM Blades

System X - IBM Blades

System X - IBM Blades

System X - IBM Blades

System X - Blade Center

Information Collection Procedures

System X - Blade Center

System X - Blade Center

Service Level Agreements

Our Service Process