MGS Third Party IBM AIX Software Support
M Global IBM Software Support Services
Did you know that we can help with OS & software troubleshooting, too?
The AIX OS has been around for a hot minute (try close to 40 years!) But they continue to stay relevant because IBM is pretty committed to its Power-based servers. AS IBM releases new versions of AIX, older versions tend to fall off support.
No worries, though. As part of the M Global support ecosystem, we offer services for various versions of AIX operating systems, from 4.x on up to the latest version, helping you keep your environment rolling smoothly, even with older devices.
Get Started With IBM AIX Support
Need help with your IBM AIX? Call us today at 855-304-4600 or fill out the form below.
IBM AIX Troubleshooting & Support Services
M Global IBM AIX Software Support & Services Include:
- Logical Volume Manager Operations of All Types
- System Recovery Using MKSYSB Images On Various Media
- C2 Security And AIX’s Enhanced User Security & PAM
- Role-Based Access Control
- Network Installation Managers (NIM)
- Complex network configurations, Including LACP, PEGP
(Etherchannel), And Stacked VLAN Setups - SAN Boot, Multipathing, NPIV Configuration
- Zones And LDOM Configurations And Support
- LPAR & DLPAR Configuration And Support
- Cryptographic System Support
- JFS And JFS2, Including Encryption And Compression
and much more..
We also support a number of layered products overlays for AIX including PowerVM© (VIOS©) and POWERHA© (HACMP©)
IBM AIX Support Benefits With M Global Services
We always bring our A-game to every service we provide,including our software and OS troubleshooting and support services. You'll see the same dedication to fast responses, a solution-first mentality, and our next-level communication skills in action.
Support on Aging IBM Devices With AIX OS
We can support versions 4.x to the latest release, helping you keep environments with older devices running smoothly.
Direct Connect to Top-tier AIX Technical Engineers
No shuffling around call enters or technicians who aren't able to help. You'll be connected with direct access to top-tier engineers on your first call, so you bypass scripted level 1 and 2 support personnel.
SLA & Support Contract Flexibility
As with all our service offerings, we offer flexible and customizable SLA options to fit your needs.
Unlimited Support Tickets
With an annual support contract, you can get all the help you need - no limits on the number of tickets or support hours.
US Based Support with Comprehensive Call Tracking System
US-based support is available on various SLA options, including 24x7 or 9x5.
Continued Education for AIX
M Global customers receive monthly invitations to MEP (Masters Education Program) Technical Webinars. The monthly MEP is not your typical technical webinar. These monthly training sessions include exclusive technical documentation for your IT resource libraries and runbooks.
MGS AIX Patching Capabilities
Vendors typically stop producing patches for end-of-life operating systems, even for critical issues. If you are faced with this or a similar issue, we can provide key fixes and patches that may not be available for end-of-life versions that have reached what IBM calls "End of Service Pack Support." We can provide patches for key services such as Secure Shell, which usually cannot be disabled as a workaround for a critical flaw.
We have the expertise to create new base OS (BOS) packages for AIX, so long as a code- fix is freely available to cover these issues and provide a real fix to older AIX systems. Here is a list of issues for which M Global can provide internally sourced non-IBM replacement patches for critical vulnerabilities.
- Secure Shell
- Network Time Protocol
- Telnet, rsh, rlogin, and rexec (though customers should really migrate these to SSH, since these are unencrypted services anyway)
- Talk, ntalk, and writesrv
- Sendmail
- SNMP
- inetd and its internal services
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