We Take Care of Our Partners
Whether this is the first time you've considered third party maintenance as a possibility, or you've looked at support options before and are searching for a partner you can depend on, we want you to know that we take care of our partners.
Read on to find out how we've helped our VAR partners find solutions for their clients and make money while they are at it.
VAR Partner Stories
Client Budget Issues
A VAR partner came to us with a client who was having budget issues and a hardware refresh was off the table. The client asked the VAR to help them find other options. Supporting their current hardware was the natural option, but the support quote through HPE was still expensive and hard on the client's budget.
Solution - We helped VAR partner save her client money
But the VAR kept searching and gave M Global a call. After talking with us, she was thrilled to be able to offer her clients a TPM support contract for significantly less cost to her customer than the HPE support contract. She’s the hero to her clients and was able to make profit on the TPM contract as well.
Hardware Refresh Transition
Another of our VAR partners had a customer that was refreshing with all new hardware but needed the current devices to be supported for the six month transition period. The customer didn’t want to spend the money through EMC, plus they didn’t want to sign up for the full year because they thought it would only be necessary for 6 months.
Solution - We offered short-term support
They tasked their rep to find alternatives and that’s when he reached out to us. We were able to do offer support at a reasonable price and satisfied the need for short term support. As so often happens, the transition period turned out to be 18 months rather than six, but that was no problem. We continued to provide coverage until the transition was complete.
New Revenue Stream
A sales rep with one of our VAR partners helps his clients by providing them with support contracts, but the margins for OEM maintenance contracts are nearly always so slim that it didn’t seem worth his while to focus too much time on them except as a benefit to his customers. He never considered hardware maintenance as a possible source of income/revenue because there simply wasn't enough margin.
Solution - M Global TPM contract increased margins over OEM maintenance
After bringing us a few clients, he not only benefited from the incentives we offered and the increased margins, but he also started to understand the value of creating this recurring revenue stream of support contract renewals. Each time his client renewed their contract with us, he saw profit with very little effort. That ongoing revenue helped to change the way they could forecast their own budgets.
Benefits for VAR Partners
Cost Savings Solutions
Cost savings of up to 70% vs. OEM are passed on to your customers. I bet they would appreciate that.
Support for EOSL devices can be a game changer for many clients allowing them to stretch their budgets.
White Label Service
Put your name on our services and keep the direct contact with your customer.
We are all about customizing contracts to meet your client’s needs.
High Quality Service
Customer service isn't just something we say--we take it very seriously. And you can give your customers quality service that you don't have to build or manage.
We'll support you every step of the way including sales documents, call support, and more.