Brocade Support

Third Party Brocade Support and Maintenance

M Global Services specializes in maintenance and support for a wide variety of Brocade devices. We provide a cost savings alternative to Brocade support contracts, while maintaining or exceeding the quality of service expected from Brocade.

Our support solutions are ideal for clients facing cost saving initiatives for current Brocade environments or for End of Support Life (EOSL) devices that Brocade no longer services.

M Global Services offers customized support options that cater to the specific needs and challenges of each client. Our trained engineers provide expert support on a wide range of Brocade products, including DCX Directors, Silkworm Directors, ICX Switches, DCX Blades, and others.

Our standard 7x24x4 SLA includes remote monitoring and diagnosis, a dedicated 7 x 24 support team, and on site spare parts kits.

Brocade devices supported by M Global Services include:

  • DCX Directors
  • Silkworm Directors
  • ICX Switches
  • Silkworm Switches
  • DCX Blades
  • DCX4S Blades
  • DCX8510 Blades
  • DCX 12000 Blades
  • DCX 24000 Blades

When choosing third party Brocade maintenance and support from M Global Services, our clients can expect to receive excellent service, every time. We are very responsive to client feedback and will modify our service to meet the needs of each specific customer.

Key Benefits:

  • Large cost savings
  • Support options for current and EOSL Brocade devices
  • 24 x 7 help desk & remote monitoring services
  • Enhanced support levels & parts stocking options
  • Dedicated support team
  • Trained and experienced engineers
  • Customized contracts and services
  • Contract renewal management
  • Blended contract management (OEM & Third Party)

At M Global Services, we strive to provide the highest quality of support while focusing on the customer’s experience. Our goal is to earn the trust of our clients and act as an extension of their team; we have a “whatever it takes” philosophy.

Regardless of the size of the environment, project, or client, we are dedicated to complete customer satisfaction. Give us a call at 855.304.4600 or email us at sales@mglobalservices.com to see how we can help deliver better value at lower cost.