Solutions to Data Center Problems
Choose a data center problem. We've got the solution.
Disappointed in Your Current Service?
I had third party support with another provider that got swallowed up in an acquisition, and my service quality tanked. To make matters worse, my renewal quote was significantly more than before. I want to find a vendor that gives a crap about me.
MGS Solution: Switch to a provider who gives a sh**
You wouldn’t be the first person we’ve talked to in that situation!
Maybe you've experienced longer than promised down times, slow responses, and inadequate communication. Or perhaps you've been burned by "best efforts" clauses in the fine print, had to battle the upsell for services you don't need, or faced steep contract minimums.
Whatever the case, we're confident that you'll be pleasantly surprised by the service you'll receive from us. Owner and CEO Steve shared his thoughts on how this plays out in a recent post, "Note From Steve: Because We Give a Sh**.
If you prefer, just scroll down to see all the problems and solutions.
Budget Troubles Weighing You Down?
My reduced IT budget is crushing me — there’s no room for upgrades, and I may have to lay someone off if I can’t trim it down.
MGS Solution: Make your IT budget stretch further
Regardless of where you are in your IT support arc - whether you are a current OEM support user, third party hardware support user, or self supporter, we can help you make the most of your IT budget. If you switch from OEM support, you’ll probably be shocked at the savings. We went into more detail on the costs of third party maintenance (and how they stack up to HPE support in a real-life example).
If you’ve used other TPM providers in the past but need to trim the fat, so to speak, we can help you customize a solution that prioritizes the essentials and cuts out the stuff you don’t really need, meaning you’ll only pay for what you need (no expensive add-ons or unnecessary upsells!)
And if you are in the self-supporting land but would like to use us as a resource for parts inventory stocking, sourcing devices and parts on the secondary market, or even using our T&M repair services if you get in a bind, no problem. Check out our further resources on IT Budget Solutions for more information.
If you prefer, just scroll down to see all the problems and solutions.
Comparison Shopper in a Time Crunch?
I’m shopping for hardware support quotes and need to gather three quotes fast to give to my boss.
MGS Solution: Get a quote in 48 hours or less
We don't like waiting around (who does??), so we strive to get quotes back in 48 hours or less. If you are in a time crunch, let us know when you reach out, and we will be on it asap! You can do a few things on your end to makes things go even faster, including having your model numbers and location details handy and reviewing SLA and timing requirements. Having a good handle on what you need from a contract and any unique challenges your environment may have can help us create a competitive and accurate quote on the double. For more info on how we handle quotes, check out our Quote Process page.
While comparing quotes, make sure you know what you are getting - the fine print in SLAs with some providers can lead to miscommunications and unfulfilled expectations. For instance, if you have a 7 x 24 x 4, make sure the parts stocking strategy will support that — what good is a technician onsite in 4 hours if the parts aren't there for the repair?
If you prefer, just scroll down to see all the problems and solutions.
Got Hardware Failures?
A current hardware failure is causing major heartburn. The downtime is making my boss see red. I need help asap!
MGS Solution: No contract? No problem — we can still help
We've helped hundreds of clients with hardware issues who didn't have a contract with us. Often, clients will be so impressed with how we roll that they end up wanting to put the hardware under contract, too. But if not, that's ok, too. No high-pressure sales tactics from us — we are here to help!
Our T&M services usually start with a base price and then go to an hourly rate from there. To learn more about how we've helped clients, many with no contracts, check out our Customer Experience Stories. Let's get troubleshooting!
If you prefer, just scroll down to see all the problems and solutions.
EOL or EOSL Devices Giving You a Headache?
I have several devices that have gone eosl (and more that will go end of life pretty soon). We’re not ready to upgrade yet and need coverage.
MGS Solution: Get hardware support for EOL & EOSL devices
We've got you covered with support solutions for EOL and EOSL equipment. OEMs like Dell have been shaking things up and "consolidating" their mid-tier storage profile, which translates to a lot of models ending up either EOL and eventually EOSS. HPE has also had some popular models go EOSL, like the 3PAR 7000.
With shrinking IT budgets, now is a tricky time for many companies to upgrade to more expensive options like PowerStore or Primera. The good news is that you can keep your equipment and get aftermarket hardware support. Woohoo!
For more info on EOL & EOSL equipment, check out our resource bank, All Things EOSL.
If you prefer, just scroll down to see all the problems and solutions.
Need to Improve Performance on a Budget?
My servers are struggling to keep up with the demand, but I’m not ready to purchase new equipment.
MGS Solution: Level up & improve performance with upgrades
If your equipment is struggling to keep up with demand, no worries! We can help! There are several upgrades we can address that can improve speed, increase storage, and more. We discussed the impacts upgrades such as CPUs and drives could have on your existing equipment in Make the Most of Your Existing Hardware.
While we are at it, we can also help dial in your spare parts inventory, ensuring you have the parts you need on hand should a failure happen.
If you prefer, just scroll down to see all the problems and solutions.
Want to Do Something with Your Older Gear?
We just upgraded our equipment, and the old equipment is sitting on a pallet, gathering dust and blocking the hallway. Is it worth anything?
MGS Solution: Get cash for old gear
It's possible your old equipment might be worth something! It's always nice to put some money back into the budget and responsibly dispose of your equipment. Safe IT asset disposition involves ensuring thorough data erasure and certified data sanitization, and we make sure everything is done properly.
When disposing equipment is the best option, we are committed to ethical recycling methods, using only companies certified with the highest global standard of responsibility.
Learn more about our ITAD services.
If you prefer, just scroll down to see all the problems and solutions.
Want Someone Else to Deal with Your Installation Project?
I have so many things on my plate and don't have enough staff resources or bandwidth to deal with this project. I need someone to swoop in and take care of it.
MGS Solution: Let us take care of it for you
Sit back, put your feet up, and relax — we'll take care of it.
Ha! We know that's not very likely because you probably have a ton of other things to do, but at least we can take care of your installation project, rack and stack, relocation, and other jobs where an extra pair of hands would come in handy. Our Smart Hands Support services can help with all kinds of data center projects. Learn more about our Onsite Field Engineer Services.
If you prefer, just scroll down to see all the problems and solutions.
Looking to Expand Your Current Setup but Your Devices are EOL?
I want to add a few more R730s to my rack, but I can't get it from Dell anymore. I don't want to upgrade the whole rack to the latest version — what can I do?
MGS Solution: Expand with hardware from the secondary market
Sourcing devices on the secondary market is a no-brainer for us. We have a vast network of reliable resources and thoroughly test every device we sell, even offering limited hardware warranties. It's often possible to purchase models no longer sold by the manufacturer. To learn more about hardware from the secondary market, check out Why Buy Refurbished Hardware.
And if you are in the market for new devices, we can help procure devices through our partner channel network. We can source everything from enterprise equipment (servers, storage, and networking gear) to client devices (laptops, desktops, and more), as well as parts and upgrades (drives, shelves, nodes, power supplies, and more). Check out Hardware Sales for more details.
If you prefer, just scroll down to see all the problems and solutions.
Let's Get Started On Your Solution
M Global is in the business of providing solutions. We want you to consider us an extension of your team, a trusted resource and advisor. Call us at 855-304-4600, fill out the form below or start a chat with us.
More to Explore