M Global At A Glance
The Super Simplified Speedy Summary
Be honest — how often have you skimmed important information because you simply don't have enough time for all the minute details?
No judging from us — we've all been guilty of TL;DR syndrome (also known as I'm way too dang busy to read that big fat email, text, web page, or whatever). So we decided to simplify things and give you the speed dating version of who we are and what we offer. Ready? Let's go!
Who is M Global?
We are a third party maintenance provider offering aftermarket hardware support for servers, network, and storage devices. We do more than just fix what's broken — we partner with our clients to create hardware solutions tailored to their unique needs. We can provide various hardware & data center-related services, including:
What do we do
Wondering if we can support your device?
If it is an enterprise (server, storage, or networking) device, more than likely, the answer is yes! We provide support for most major OEMs. If you're wondering about a specific model, give us a call, fill out the form, or click on the OEM below for more details about the individual models we support.
Support for EOL, EOSL, EOSS, Post-Warranty, Etc. Devices
We can provide support for EOSL and post-warranty devices from most major OEMs. And we've got a whole EOSL Resource Library packed with information on everything from checking your warranty to preparing for an upcoming EOSL date and more.
Parts Sourcing, Installation Projects and Other Hardware Solutions
Beyond providing hardware support contracts, we can also offer other hardware solutions, including sourcing parts and devices, installation and configuration projects, field engineer services, and even break/fix T&M projects for those not ready for a support contract. Wherever possible, we like to be able to say, "Yep, we can do that."
SLAs!
You might already have a pretty good idea of the sort of SLA you're looking for in a support contract - besides the usual 9 X 5 X NBD or the 7 X 24 X 4, we can create customized SLAs matched to your unique environment and needs. And with transparent dedicated parts stocking strategies, you'll always know what you're getting with your contract. Not sure where to start? Try out our SLA decision tree below or get more details on our SLAs.
How much is it going to cost?
Obviously, the answer to that question is - that depends. But here are a few quick hints about costs.
- You'll probably be shocked at how much you can save over OEM support. We ran some scenarios with prices to give you an idea of specific models and amounts in Third Party Maintenance Costs.
- Discounts are a thing. You can save money with quantity discounts and multi-year contracts. For example, you could save up to 30% on support for 100 servers over 10 or up to 20% off annually on a 3-year contract over a 12-month contract.
- No need to worry about price hikes. You might be familiar with the introductory price that seems too good to be true, only to be gut-punched by a renewal price increase. That's not how we do things - we don't raise prices unless there has been a significant increase in our costs (no blanket excuse of inflation from us!).
In Summary...
The quick answer to "What do we do?" is that we fight hardware emergency dragons, of course! Haha! But it's true that whatever hardware problem you are facing, we can help find a solution!
M Global to the Rescue
Where does M Global provide services?
Can I get support in my location?
The quick answer is — probably!
We can provide service in most locations across the United States and Canada, as well as in Mexico City and Guadalajara.
Major metro areas generally have access to all of our SLA options while more remote locations are determined on a case-by-case situation. Since SLA options may vary by location, it's best to reach out for full details.
How We Work & Getting Started
How Our Service Works
Unlike behemoth companies with 14 layers between you and the engineer who will be helping you, we like to keep things simple and connect you directly to an MGS help desk engineer when you open a service ticket. Fast response times, open communication, and solid follow-through are the foundation of our service process. Learn more about how our service works.
Want to get the fastest possible service? There are some things you can do to make the service process even faster and more seamless.
Getting Started with Our Quote Process
Like everything else we do, our quote process is simple yet thorough and always respectful of your time. Every M Global quote is put together by a seasoned expert with decades of experience in the industry — not some newbie sales guy who doesn't know much about hardware and is just looking to close the deal.
We are committed to delivering on our promises and honoring our SLAs (no hiding behind "best efforts" clauses for us!) That's why it's vital our team members know what they are doing in the quoting process. We are pretty proud of our reputation and strive to respond as quickly and thoroughly as possible.
If you want to keep things going as fast as possible, check out our tips on speeding up the quote process.
What Our Clients Say
Lightning Fast Quotes
More than likely, you are a busy human being and would rather not wait around for a response from your vendor — same.
That's why unless a quote is unusually complicated, we can get it back to you in 48 hours or less.
And just to reward you for making it all the way to the bottom of the page (congrats!), you can take advantage of our discount code JR; DR (or just right; did read, haha).
Mention the code when talking to us, and you'll get a special discount.
Get a Fast Quote Started Now.
