Support & Maintenance for Oracle Users
Spending a fortune on reliable support for your Oracle devices isn’t necessary. Why not get Oracle support services that surpass what you would receive through the manufacturer – for far less.
If you’re like many IT or data center professionals, you probably have had exposure to the support available through Oracle. M Global Services’ third-party maintenance and support solutions can keep your Oracle devices performing smoothly and you won’t have to be anxious about downtime or get new Oracle gear before you’re ready. And if you’ve got equipment Oracle no longer supports, rest easy-we’ve got you covered for that, too.
Oracle Devices Supported by M Global Services
We can offer customized options, and our engineers are experts in supporting a broad range of Oracle product lines including:
- Sun/Oracle SPARC T-Series
- Sun/Oracle SPARC M-Series
- Sun/Oracle SPARC Enterprise
- Sun/Oracle Sun Fire
- Sun/Oracle x86 Systems
- Sun/Oracle Blade Servers
- Sun/Oracle Netra Series
- Sun/Oracle StorEdge
- Sun/Oracle StorageTek
Comprehensive Solutions to Complex Problems
As an extension of your team, we offer exceptional service- minimizing downtime and communicating with you every step of the way. When it comes to supporting our clients, we’ve got a “whatever it takes” attitude.
When you work with M Global Services, you can expect the best:
- Cut costs for Oracle support & maintenance: When you choose M Global, you could save up to 70 percent from manufacturer support and maintenance services.
- Thorough 24/7 support: Committed support team available 24/7 – and service response times of four hours or less.
- Don’t wait for parts to ship: We work on making sure you have the parts you need – when you need them. A stocking strategy based on your comfort level is created and we will always keep you informed of what will be stocked.
- Support for current and End of Support Life (EOSL) Oracle devices: We deliver support and maintenance for devices no longer supported by Oracle, so you won’t be caught off guard having to upgrade before you’re ready.
- Simple service calls: We have a dedicated team servicing Oracle devices so, you won’t have to stress about getting bounced between departments or spend a ton of time on hold.
What’s Included in Our Service-Level Agreements?
|Help Desk Monday-Friday, 8am - 5pm||✓||✓|
|Help Desk 24/7||✓||✓|
|Service Ticket Opened Within Minutes||✓||✓||✓|
|NBD Diagnosis Response||✓||✓|
|4 Hour Diagnosis Response||✓||✓|
|Parts Replacement NBD||✓||✓|
|Parts Replacement Scheduled After Diagnosis (except Sunday)||✓||✓|
|On-Site Support NBD||✓||✓|
|On-Site Support Scheduled after Diagnosis except Sunday||✓||✓|
|4 Hours On-Site(requires full local stocking of all components)||✓|
|Locally Stocked Most Commonly Failed Parts||✓||✓||✓|
|On-Site Stocked Most Commonly Failed Parts||✓||✓||✓|
|Re-Routing of Auto Generated Alerts||✓||✓||✓|
Personalized Support Services for Companies of All Sizes
If you’re a small, midsize or large company, we can build custom contracts and services to suit your specific needs. At M Global, we strive to deliver excellent service, support and maintenance for complete server, network and storage environments using Oracle hardware. *
- Comprehensive support and maintenance
- iOS, NX-OS and configuration assistance
- Supplemental support for existing Oracle service contracts
When you team up with M Global Services for support and maintenance of your Oracle device(s), you get a 24-hour help desk, built-in escalation and fast service response by certified engineers—all intent on meeting your needs and expectations. M Global engineers have an extensive range of skills and experience with many diverse brands and types of hardware – this allows us to provide flexible and customer-centered service options because we are able to look at problems from different angles.
Since 2003, we’ve fit customized service-level agreements and inventory options to our clients’ needs and partnered with them every step of the way. The M Global team will find the best possible solution for your problem.
Learn More About M Global Services Solutions and Services
Call us today at 888.373.9739 to see how we can help you save money, reduce downtime and extend the life of your equipment.