Oracle Support

Third Party Sun/Oracle Support and Maintenance

M Global Services specializes in Oracle support and maintenance for a wide variety of Sun/Oracle devices. We provide a cost savings alternative to Sun/Oracle support contracts, while maintaining or exceeding the quality of service expected from Sun/Oracle.

Our support solutions are ideal for clients facing cost saving initiatives for current Sun/Oracle environments or for End of Support Life (EOSL) devices that Oracle no longer services.

M Global Services offers customized support options that cater to the specific needs and challenges of each client. Our trained engineers provide expert support on a wide range of Sun/Oracle products, including SPARC, x86, Blade Servers, Netra Series, StorageTek, and others.

Our standard 7x24x4 SLA includes remote monitoring and diagnosis, a dedicated 7 x 24 support team, and on site spare parts kits.

Sun/Oracle devices supported by MGS include:

  • Sun/Oracle SPARC T-Series
  • Sun/Oracle SPARC M-Series
  • Sun/Oracle SPARC Enterprise
  • Sun/Oracle Sun Fire
  • Sun/Oracle x86 Systems
  • Sun/Oracle Blade Servers
  • Sun/Oracle Netra Series
  • Sun/Oracle StorEdge
  • Sun/Oracle StorageTek

When choosing third party Sun/Oracle maintenance and support from M Global Services, our clients can expect to receive excellent service, every time. We are very responsive to client feedback and will modify our service to meet the needs of each specific customer.

Key Benefits:

  • Large cost savings
  • Support options for current and EOSL Sun/Oracle devices
  • 24 x 7 help desk & remote monitoring services
  • Enhanced support levels & parts stocking options
  • Dedicated support team
  • Trained and experienced engineers
  • Customized contracts and services
  • Contract renewal management
  • Blended contract management (OEM & Third Party)
  • OS and configuration assistance

At M Global Services, we strive to provide the highest quality of support while focusing on the customer’s experience. Our goal is to earn the trust of our clients and act as an extension of their team; we have a “whatever it takes” philosophy.

Regardless of the size of the environment, project, or client, we are dedicated to complete customer satisfaction. Give us a call at 855.304.4600 or email us at sales@mglobalservices.com to see how we can help deliver better value at lower cost.