Service Level Agreements





What's included in our SLAs?


We can customize our service options to fit your needs and budget. If you need access to a dedicated support team 24/7, we’ve got you covered. If don’t want to wait for parts to ship, no problem- we will develop a stocking strategy to fit your needs. No matter which SLA you choose, we have fast response times and we will see each service ticket through to its resolution.

Call to Action-6

See how we can help you save money, reduce downtime and extend the life of your equipment.

Support Description 9x5xNBD 7x24x4 Custom
Help Desk Monday-Friday, 8am-5pm
Help Desk 24/7
Service Ticket Opened Within Minutes
NBD Diagnosis Response
4 Hour Diagnosis Response
Parts Replacement NBD
Parts Replacement Scheduled After Diagnosis (except Sunday)
On-Site Support NBD
On-Site Support Scheduled After Diagnosis (except Sunday)
4 Hours On-Site (requires full local stocking of all components)
Locally Stocked Most Commonly Failed Parts
On-Site Stocked Most Commonly Failed Parts
Re-Routing of Auto Generated Alerts

M Global T&M Services


What happens when something breaks and your equipment isn’t currently covered by an M Global service contract? Don’t worry—we can still help. With our hourly technical consulting services, we can get you up and running again.

You can get access to expert engineers trained across many hardware manufacturers. Every customer matters to us and our commitment to customer service shows in all the work we do.

We want you to consider us an extension of your team, a trusted resource and advisor. Call us today at (855) 304-4600 to find out more.