About Us

Our Leadership Team

  • steve 5 2

    Steve Oono

    Founder & CEO

steve 5 2

Steve Oono

Founder & CEO

Steve is the driver of all things M Global. His high standard of quality and “do whatever it takes mentality” resonates through all departments. He has built a team that shares his high standards and yet he has no problem jumping in the trenches to assist in the day to day activities and help where needed. This gives him a valuable perspective of the needs of his team and M Global customers. He has unrelenting optimism that speaks to the positive environment we have here. He cares deeply about this company and the people who work for him.

 

My favorite cereal is… Fruity Pebbles

I am deathly afraid of… sharks.

If I could have one superpower it would have to be… time travel.

The 5 words I would use to describe myself would be… optimistic, patient, hungry (for food), thoughtful, & determined.

People would be surprised to know that… I’m introverted.

  • bill

    Bill Frias

    Operations

  • sandra coster 2 1

    Sandra Coster

    Marketing

  • dakai 2 1

    Dakai Zhan

    Staffing Resources

  • omari 1

    Omari Young Lao

    Help Desk

  • ed

    Ed DeBuhr

    Engineering

  • aya 2 1

    Aya Fujisaki

    Finance

  • cole coster 3 1

    Cole Coster

    Customer Satisfaction

bill

Bill Frias

Operations

 

Bill’s primary role is managing the operations side of the house.  He keeps all the pieces in sync, while acting as one of the liaisons between engineering and sales. He also does some customer facing work.  Bill is a jack of all trades, well rounded and incredibly hardworking. His commitment and follow through on anything he’s involved in means that he can be counted on 100% of the time.

 

The nerdiest thing I do in my spare time is… play Dungeons and Dragons with my wife and friends

 

My superpower of choice would be… probably flying, it would help with the commute to work.

 

My favorite thing about working for M Global would be... working with a team as dedicated and hard working as I am.

sandra coster 2 1

Sandra Coster

Marketing

dakai 2 1

Dakai Zhan

Staffing Resources

Dakai plays a pivotal role in managing our field resources and on-site support engagements and has an uncanny ability to gauge people’s positions and energy, which is crucial in managing as many people as he does. He is always striving for excellence, is a man of integrity, an extremely hard worker, and always about the team.

 

Secret talent that no one knows about… I can draw really well.

 

The nerdiest thing I do in my spare time is …collecting rocks/stones.

 

People would be surprised to know… I’m actually more like a kid inside.

 

My favorite TV show growing up was…. The Six Million Dollar Man.

omari 1

Omari Young Lao

Help Desk

Omari is one of the great facilitators on our help desk, he’s our stick of glue. His broad technical knowledge makes him a master dot connector. Omari is always willing to take on any challenge that comes his way and his “whatever it takes” mentality fits perfectly with our attitude at M Global.

 

My favorite thing about working for M Global would have to be… my team/work family. We always support each other.

 

My favorite cereal is… Captain Crunch

 

Not very many people know that… I can rap.

 

The nerdiest thing I do in my spare time is… reading manga or putting together Model Mechs.

ed

Ed DeBuhr

Engineering

Ed is our lead IBM engineer. His expertise lies in all things IBM and paintball….Ed is always cracking jokes, lightening the mood with his positive and sarcastic energy. 

 

My superpower of choice would be… to be able to read, write, speak, understand all languages ever used.

 

The most disgusting food on the planet is… rutabagas.

 

My favorite thing about working for M Global would have to be… the people.

 

The store where I would most like to max out my credit card…. Quadratec or Harley Davidson.

 

My favorite cereal is… Cinnamon Life.

aya 2 1

Aya Fujisaki

Finance

Aya manages the bulk of the accounting and finance work needed to support the biz. She is extremely diligent, fast, and reliable and has an amazing spirit- she’s just a really good person.

 

The store where I would most like to max out my credit card would have to be… Zumba.com or Trader Joe’s.

 

I’m deathly afraid of… butterflies (moths are worse, but don’t wanna think about them…)

 

The nerdiest thing I do in my spare time is… cuddle with the kids’ pet snake and bearded dragon.

 

The most disgusting food on the planet is … black licorice.

 

My favorite TV show growing up was… Sesame Street.

cole coster 3 1

Cole Coster

Customer Satisfaction

More About Us

 

Our headquarters are in Seattle and with a network of over 400 highly skilled engineers across the globe and satellite offices in New York, North Carolina, Oregon, Tennessee, and Minnesota; we are equipped to provide coverage all over the world. We have experience in a broad range of markets including financial, education, healthcare, & manufacturing and currently provide service to Fortune 1000 businesses.

 

M Global was built on the fundamental idea of delivering exceptional service in the IT industry. That was the top priority when we started in 2003 and it still is. Our customers are part of our team and the difference is obvious.

What Sets M Global Apart

 

  • Attitude is everything—We

    Got You.

  • Honesty is always the best policy.

  • We are on it—Fast response times guaranteed.

  • Why does it have to be so complicated? Service tickets simplified.

  • Show me the money—Who doesn't want to save money?!

 

 

Here at M Global Services, we value communication and trust. It starts with a tight-knit team working together to provide an unparalleled customer experience. Every M Global team member is a part of this joint effort, and the service we provide is a direct reflection of our company community.

Learn more about our process.

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Get in touch with us!

Once a client becomes our customer, they stick around. Over 99% of our customers stay with us year after year. We are committed to going above and beyond for our clients and we aren’t satisfied until our customers are.

We want you to consider us an extension of your team, a trusted resource and advisor. Call us today at (855) 304-4600 to find out more.