Third Party Maintenance

Third Party Maintenance for Servers, Storage & Network Hardware

 

See the OEMs We Support

 

M Global has been committed to providing top-quality server, storage, and network hardware support since 2003. We're passionate about giving our clients the best third party maintenance experience because we know what it's like to be burned by poor customer service and support. With fully-customizable SLAs, a wide range of supported OEMs, and coverage areas across the US and abroad, we're confident we can find you support options that fit the needs of your data center environment. 

About M Global

Get to know us and why we love to do what we do.

 

Our Process

Discover how we've streamlined communication to improve the escalation process. 


Frequently Asked Questions

Where do you provide support? How quickly can someone be on site? And more.

 

Service Level Agreements

Know exactly what you're getting before you sign a service contract.

OEMs We Support

 

M Global provides third party maintenance hardware support for a large variety of OEM devices including IBM, Dell EMC, Cisco, and HPE. We also support End of Life (EOL) and End of Service Life equipment (EOSL) from most manufacturers. Don't see the OEM of your device listed here? Reach out to us at 1-888-373-9739 or fill out a quote form—there's a good chance we can still provide hardware support for your device.


Cisco

 

IBM

 

HPE

 

NetApp

 

Hitachi Vantara

 

Dell

 

EMC

 

Lenovo

 

Supermicro

 

Juniper

 

Brocade

Why Choose M Global Services for Hardware Support?

 

Beyond the typical benefits of third party maintenance support (70% cost savings, better service, etc.) M Global provides a host of services dedicated to improving the customer experience. With custom SLAs, speedy response times, and a dedicated inventory for each client, we understand that everyone's hardware support needs are unique—shouldn't your service contract be the same way?

Learn More About Third Party Hardware Support

SLA Series - What is an SLA?

SLA Series - What's Up With The "4"? (7x24x4)

SLA Series - Parts Stocking & Shipping

SLA Series - Response Times & Coverage Window

Common problems—and how we can solve them for you:

Problem: OEM contracts are expensive.

The M Global Solution: A contract with us could save you up to 70% when compared to OEMs.

Problem: Dealing with a lot of manufacturers is confusing and my service is inconsistent.

The M Global Solution: Our engineers have experience with most OEMs and usually resolve issues in one visit.

Problem: My devices are EOSL.

The M Global Solution: We support EOSL hardware so you don't have to pay for an expensive upgrade. 

Problem: My current contract doesn’t meet my company’s maintenance needs.

The M Global Solution: With us, you can fully customize your service contract to fit your budget and needs.

 

Want to know more about our support services, contracts, engineers, or something else? If you have any questions, call us or submit a quick quote form. Hope to hear from you soon!

We want you to consider us an extension of your team, a trusted resource and advisor. Call us today at 1-855-304-4600 to find out more.