Third Party Support for IBM Servers & Storage

Expert Support for IBM Hardware

See the models we support.

M Global Services has been a trusted leader in IBM maintenance and hardware support since 2003. We partner with clients in the US and abroad to deliver expert third party maintenance for IBM servers and storage equipment including the IBM Power, AS400, and iSeries, xSeries, pSeries, IBM BladeCenters, System p, DS series, & N series. Have hardware that's gone EOSL? We provide end-of-service-life and end-of-warranty support for all IBM devices.

Learn how to collect your IBM System Information.

Find out about our IBM support.

IBM Server & Storage Models We Support

IBM Servers

We support a full range of IBM servers including EOSL devices and those that have reached the end of their warranty. If you don't see your device, give us a call at 855-304-4600 or fill out our contact form. There's a good chance we can offer you support.

IBM iSeries AS/400

IBM 9405 i5 / 520
IBM 9405 i5 / 525
IBM 9405 i5 / 550
IBM 9406 i5 / 520
IBM 9406 i5 / 550
IBM 9406 i5 / 570
IBM 9406 i6 / MMA
AS/400 150/250
AS/400 170/270

IBM Power Systems

Power 5
Power 6
Power 7
Power 8

IBM pSeries RS/6000

7315-C02
RS/6000 140/150/170
RS/6000 240/260/270
RS/6000 505/510/51A

IBM xSeries

xSeries 336
xSeries 345
xSeries 3500 / 3550
xSeries 2550M2 / M3 / M4
xSeries 3650 / 3650M2 / M3 / M4
xSeries 3850 / 3950

IBM BladeCenter

BladeCenter E8677
BladeCenter H — HC10, HS12, HS20 / HS21, HS22 / HS23, HT / HX5
BladeCenter S7779

IBM Flex System

Flex System 8731
Flex System X240
Flex System X440

IBM PureFlex

PureFlex 7893
PureFlex 7953
PureFlex 7955

IBM ZSeries Mainframe

z114
z800
z890

IBM Storage

We provide IBM storage maintenance on a full range of devices on current and EOSL equipment. If you don't see your device, give us a call at 855-304-4600 or fill out our contact form. There's a good chance we can offer you support.

IBM DS Series

IBM DS3512 / DS3524
IBM DS4700
IBM DS5100
IBM DS8000 / DS8100 / DS8300
IBM EXP100 / EXP420 / EXP520 / EXP810

IBM N Series

IBM N3300 / N3400
IBM N3700 / N3600
IBM N5200 / N5300
IBM N5600 / N6210

IBM Storwize

Storwize V3700
Storwize V5000
Storwize V7000

IBM SVC Series

IBM 2145-8G4
IBM 2145-CF8
IBM 2145-CG8
IBM 2145-DH8

IBM PureData Systems

N1001 series
N2001 series
N2002 series

IBM TS Series

IBM TS3100
IBM TS3310
IBM TS7520
IBM TS7740

IBM ESS Series

IBM 2105 (Shark)

IBM XIV Series

XIVG2
XIVG3

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What to Expect from M Global Services IBM Support

Reduce costs for IBM support & maintenance

Cut costs by up to 70 percent when you switch to TPM from manufacturer support and maintenance.

24/7 service coverage

Response times of four hours or less and access to a dedicated team 24/7.

Don’t wait for the IBM parts you need

We customize the stocking strategy to fit your needs so you don't have to wait for parts.

Support for current and End of Support Life (EOSL) IBM devices

No longer have IBM support but aren't ready to upgrade? We got you. We support and maintain both EOSL and current IBM devices.

Support & Maintenance for IBM Users

Depending on your SLA, IBM hardware support service requests are sent to one of our help desk engineers who will open a service ticket and begin troubleshooting right away. A case manager will then be assigned to your request for the entirety of the process—no more getting bounced around from engineer to engineer. If more help is needed, IBM subject matter experts (SMEs) with specialized expertise are brought onto the ticket.

Once a solution is found, we handle all of the logistics—taking care of all the parts shipping, receiving, and stocking that needs to happen before the task can be performed. We'll then schedule a field engineer to come on-site and fix your IBM device. After your request is taken care of and all parties agree on a proper resolution, your IBM service ticket will be closed.

We'll help to make sure you know exactly what's included in your SLA before signing a contract with us. It's our goal to set clear expectations and eliminate future surprises for our clients. We can also fully customize your IBM server, storage, or EOSL support maintenance contracts to ensure you get the exact services you need.

Personalized IBM Support Services

With our fully customizable contracts and experienced IBM engineers, we can create the perfect support plan for your IBM devices. Worried about commonly failed parts and want to stock twenty extra cache batteries and power drives on-site? We can make that happen. Your SLA can be completely unique to you and your business.

Our client transparency and OEM-specific expertise set us apart from other IBM maintenance support providers. Give us a call or fill out a quote form to see the difference for yourself.