Third Party Support for IBM Servers & Storage
Expert Support for IBM Hardware
M Global Services has been a trusted leader in IBM maintenance and hardware support since 2003. We partner with clients in the US and abroad to deliver expert third party maintenance for IBM servers and storage equipment including the IBM Power, AS400, and iSeries, xSeries, pSeries, IBM BladeCenters, System p, DS series, & N series. Have hardware that's gone EOSL? We provide end-of-service-life and end-of-warranty support for all IBM devices.
Find out about our IBM support.
IBM Server & Storage Models We Support
What to Expect from M Global Services IBM Support
Reduce costs for IBM support & maintenance
Cut costs by up to 70 percent when you switch to TPM from manufacturer support and maintenance.
24/7 service coverage
Response times of four hours or less and access to a dedicated team 24/7.
Don’t wait for the IBM parts you need
We customize the stocking strategy to fit your needs so you don't have to wait for parts.
Support for current and End of Support Life (EOSL) IBM devices
No longer have IBM support but aren't ready to upgrade? We got you. We support and maintain both EOSL and current IBM devices.
Support & Maintenance for IBM Users
Depending on your SLA, IBM hardware support service requests are sent to one of our help desk engineers who will open a service ticket and begin troubleshooting right away. A case manager will then be assigned to your request for the entirety of the process—no more getting bounced around from engineer to engineer. If more help is needed, IBM subject matter experts (SMEs) with specialized expertise are brought onto the ticket.
Once a solution is found, we handle all of the logistics—taking care of all the parts shipping, receiving, and stocking that needs to happen before the task can be performed. We'll then schedule a field engineer to come on-site and fix your IBM device. After your request is taken care of and all parties agree on a proper resolution, your IBM service ticket will be closed.
We'll help to make sure you know exactly what's included in your SLA before signing a contract with us. It's our goal to set clear expectations and eliminate future surprises for our clients. We can also fully customize your IBM server, storage, or EOSL support maintenance contracts to ensure you get the exact services you need.
Personalized IBM Support Services
With our fully customizable contracts and experienced IBM engineers, we can create the perfect support plan for your IBM devices. Worried about commonly failed parts and want to stock twenty extra cache batteries and power drives on-site? We can make that happen. Your SLA can be completely unique to you and your business.
Our client transparency and OEM-specific expertise set us apart from other IBM maintenance support providers. Give us a call or fill out a quote form to see the difference for yourself.
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