A Note From Steve: Aftermarket Hardware Support

A Word From Steve On the Shift in Hardware Support Terms

Things seem to change at the speed of light these days, and few industries change faster than tech. That's why it's no surprise that the terms we use to talk about our services and industry are also changing.

The acronym "TPM" has always meant third party maintenance — at least in our industry. But now, it is more common to associate TPM with "trusted module platform." Wah wah.

But in true M Global fashion, we aren't about to throw our hands up in despair or stick our heads in the sand. Instead, we've come up with a new term to describe what we do, and you'll find us talking about it more and more in upcoming content.

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Video Transcript

I wanted to make a quick video to introduce Aftermarket Hardware Support.

It's the exact same service that you've grown to know with third party maintenance or third party support. The reason why we're rebranding it is because third party maintenance used to be synonymous with the acronym TPM. So, if you were to search on Google for TPM, you would see search results from M Global, a bunch of our competitors, you'd get information on the third party maintenance type services.

Now if you go to Google and you search for TPM, you see search results for trusted platform module, which has nothing to do with the services we provide or our industry at all.

So, at M Global you're going to start seeing more content that refers to our services as Aftermarket Hardware Support, which is exactly the same as third party maintenance or third party support, we're just putting our own little spin on it. If we have to go with an acronym, we're probably going to go with AMHS.

I don't know if that's going to stick or if Google's going to pick that up, but you might start seeing that as well, so. If you have any questions at all about Aftermarket Hardware Support, about third party maintenance, go to our website, fill out a form, pop in the chat, give us a call, and we'd be happy to talk with you. All right. Thank you.

After much deliberation, we decided on "aftermarket hardware support" and the acronym AMHS. If you're interested in learning more about it, we have an article about the confusion surrounding hardware support terms. We unpacked the nuances of some of the terms floating around out there and introduced our ideas on aftermarket hardware support.

What is Aftermarket Hardware Support?

Aftermarket hardware support is the same thing as third party maintenance — support for enterprise and data center devices from a vendor other than the OEM.

We like this term because it helps define what we do. Much like the upgrades and solutions for vehicles with aftermarket equipment and services, aftermarket hardware support allows those who want more from their hardware support services to customize their experience.

We've found that the strongest supporters of aftermarket hardware support tend to be savvy, independent thinkers who are in the know and love to think outside the box — our kind of peeps!

Get Started Now

If you want to learn more about aftermarket support or chat with us about how we can help create hardware support solutions for your, call us today at 855-304-4600 or fill out a form.