A Note From Steve: Aftermarket Hardware Support
A Word From Steve On the Shift in Hardware Support Terms
Things seem to change at the speed of light these days, and few industries change faster than tech. That's why it's no surprise that the terms we use to talk about our services and industry are also changing.
The acronym "TPM" has always meant third party maintenance — at least in our industry. But now, it is more common to associate TPM with "trusted module platform." Wah wah.
But in true M Global fashion, we aren't about to throw our hands up in despair or stick our heads in the sand. Instead, we've come up with a new term to describe what we do, and you'll find us talking about it more and more in upcoming content.
After much deliberation, we decided on "aftermarket hardware support" and the acronym AMHS. If you're interested in learning more about it, we have an article about the confusion surrounding hardware support terms. We unpacked the nuances of some of the terms floating around out there and introduced our ideas on aftermarket hardware support.
What is Aftermarket Hardware Support?
Aftermarket hardware support is the same thing as third party maintenance — support for enterprise and data center devices from a vendor other than the OEM.
We like this term because it helps define what we do. Much like the upgrades and solutions for vehicles with aftermarket equipment and services, aftermarket hardware support allows those who want more from their hardware support services to customize their experience.
We've found that the strongest supporters of aftermarket hardware support tend to be savvy, independent thinkers who are in the know and love to think outside the box — our kind of peeps!